Responsibilities

• The mission of Mitsogo Inc.'s enterprise software division, Hexnode, is to streamline human labor. Working in more than 100 nations, Hexnode UEM gives businesses across a range of industries more power. Enterprise software and cybersecurity are being revolutionized by Hexnode, which is driving the shift to a seamless ecosystem of connected solutions.
• shown knowledge of typical customer support procedures and tools (such as voice, chat, and ticketing).
• Experience in monitoring, detecting, supporting, and delivering security solutions such as M365 Intune, MDM, Defender, O365 Security and compliance in DKIM, O365 EOP, ATP, AIP, Azure AD, CAS Alerts Management, Proof Point Email Security, FireEye ETP, TrendMicro, DLP, Email and Web Security, SPAM filtering, Vulnerability Scanning, Firewalls, IPS/IDS, etc
• Possess a solid comprehension and knowledge of at least two of the following: Qualys Guard/Metasploit/Nessus Tenable, Proof Point, Intune/Defender, Trend Micro Deep Security, Trend Micro ApexOne
• credentials from Microsoft, including MCSA, MS-100, MS-101, and MS-500
• Technical Certifications in TrendMicro, FireEye, Proofpoint, Qualys, Cisco, Cloud Raxak, KnowBe4, Splunk, CyberArk, Okta, Digital Guardian, McAfee CASB Security Products Preferred M365 MDM, Security and Compliance, Splunk Enterprise and Security, CyberArk
• Workers need to be prepared for US shift schedules.