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Customer Success Associate – 2026 (India)
About the Company
Recruit CRM is a fully bootstrapped, remote SaaS company that has achieved over $10 million in Annual Recurring Revenue and maintained profitability since its inception. The company is experiencing significant growth, exceeding 40% year-over-year, with a 30% annual profit margin, enabling sustained investment in technology and its workforce. Recruit CRM serves over 2,000 Executive Search and Recruitment firms in more than 100 countries and has established corporate entities in the US, Ireland, India, and Dubai. It holds a #1 ranking in its category by Gartner and boasts high ratings on platforms like Capterra and G2 (4.9/5).
Job Description
Recruit CRM is seeking competitive, innovative, and driven recent graduates to join its Customer Success Team as Customer Success Associates. This role begins with a comprehensive 6-month traineeship program, after which successful candidates may be offered a full-time position. The associate will collaborate with Customer Success, Product, and Engineering teams to translate user insights into valuable product enhancements and solutions. The position emphasizes building and nurturing client relationships and ensuring exceptional service delivery while gaining a deep understanding of both the Recruit CRM platform and the recruitment industry. The role requires excellent communication skills for interacting with international clients and a proactive, problem-solving approach.
| Company Name | Recruit CRM |
|---|---|
| Role | Customer Success Associate – 2026 (India) |
| Location | Remote |
| Salary | INR 20,000 per month during 6-month traineeship; INR 8,00,000 CTC (INR 6,00,000 base + INR 2,00,000 performance pay) upon successful completion and transition to full-time. |
| Job Type | Full Time |
Responsibilities
- Learn and master the Recruit CRM platform and understand the intricacies of the recruitment business.
- Respond to client inquiries and provide support through various communication channels including chat, email, and video calls.
- Assist users in understanding platform features and offer effective workarounds for any challenges they encounter.
- Adhere strictly to established communication guidelines and procedural standards.
- Cultivate and maintain strong, lasting relationships with clients.
- Consistently aim for and deliver outstanding service experiences.
Qualifications
- Freshers completing graduation/post-graduation in 2026, regardless of specialization.
- Patience and comfort in explaining concepts to international clients.
- Curiosity about software functionality and a desire to learn.
- Eagerness to adapt to new information and technologies.
- Readiness to tackle challenges with a proactive and innovative mindset.
Skills
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Frequently Asked Questions
The traineeship program lasts for 6 months, with a commitment of 8.5 hours per day. Trainees will receive a payment of INR 20,000 per month during this period.
Upon successful completion of the traineeship and based on performance, candidates may be offered a full-time position as a Customer Success Associate with a Cost to Company (CTC) of INR 8,00,000, which includes a base salary and yearly performance pay distributed quarterly.
During the initial 6-month training, the primary shift is the Europe shift (12:00 pm – 10:00 pm IST, Monday – Friday). As a full-time employee, you will transition to one of five core work shifts based on requirement and availability, including Europe, Asia Pacific, Half North America, Full North America, and Middle East.
Recruit CRM seeks competitive, innovative, and driven individuals who are patient, comfortable explaining things to international clients, curious about software, eager to learn and adapt, and possess a proactive and innovative mindset.
The selection process is entirely online and virtual, involving an Online Aptitude & English Test, an Assignment Round, and 2-3 rounds of Virtual Interviews designed to assess analytical thinking, communication skills, and problem-solving abilities.
Other Information
The role is fully remote, allowing work from anywhere. Employees are eligible for a sponsored Learning and Development Program and annual international company retreats. An ARR-Linked Performance Bonus is available after one year of employment, subject to management discretion. Candidates will be evaluated during training on application knowledge, communication, learning attitude, problem-solving, consistency/commitment, and integrity.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
