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Customer Service Associate
About the Company
Sutherland is a global digital transformation company that specializes in creating exceptionally engineered brand experiences by combining human-centered design with real-time analytics, artificial intelligence, cognitive technology, and automation. For over 35 years, Sutherland has been committed to delivering measurable results and accelerating growth for its clients by prioritizing the needs of their customers. Our AI-based products and platforms are built upon robust intellectual property and automation. Our global team of professionals is operationally effective, culturally aligned, and deeply committed to our clients and to each other. This collaborative spirit is what we call “One Sutherland.” #MakeDigitalHuman
Job Description
Sutherland is seeking motivated individuals to join our team as Customer Service Associates. In this role, you will be responsible for providing exceptional service to our clients’ customers. The ideal candidate will possess either prior experience in an international voice process or demonstrate excellent communication skills.
This position requires flexibility, as it involves working in 24/7 rotational shifts, including rotational week offs. The role encompasses a blend of both inbound voice and non-voice support, with a primary focus on voice interactions.
| Company Name | Sutherland |
|---|---|
| Role | Customer Service Associate |
| Location | Hyderabad (Uppal, Lanco Hills) |
| Salary | Not Disclosed |
| Job Type | Full Time, Permanent |
Responsibilities
Qualifications
- Experience in a customer service-oriented role is highly desirable.
- Candidates available for immediate joining will be given preference.
Skills
ATS Keywords
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Frequently Asked Questions
This position requires working in 24/7 rotational shifts, including rotational week offs.
Prior experience in a customer service-oriented role is highly desirable, but candidates with excellent communication skills will also be considered.
The role encompasses a blend of both inbound voice and non-voice support, with a primary focus on voice interactions.
There are 500 openings for this role.
Other Information
Experience Required: 0 – 4 years
Number of Openings: 500
Number of Applicants: 1337
Role: Voice / Blended – Other
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Education: Undergraduate degree is not required.
Interested applicants are encouraged to submit their curriculum vitae to priyanka.kashyap@sutherlandglobal.com or contact us at 8882553485.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
