About the Company

Revolut believes individuals deserve enhanced financial experiences, characterized by greater transparency, control, and freedom. Since its inception in 2015, Revolut’s mission has been to provide these very attributes. Our comprehensive suite of financial products and services – encompassing spending, saving, investing, exchanging, and travel functionalities – empowers over 60 million customers to maximize the value they derive from their money on a daily basis.

As we sustain our rapid expansion, two key elements remain paramount to our continued success: our dedicated workforce and our distinctive company culture. Demonstrating our commitment to employee well-being, we have been recognized as a Great Place to Work™. Currently, we have a global team exceeding 10,000 individuals, working both in traditional office settings and remotely, united in our pursuit of our core mission. We are actively seeking talented individuals to join our team – individuals who are passionate about developing exceptional products, redefining conventional notions of success, and transforming complex challenges into elegant and user-friendly solutions.

Job Description

Our Customer Support Team serves as the primary point of contact for our customers, providing exemplary front-line support to millions of users worldwide. Additionally, the team acts as internal advocates for our customers, collaborating with product development teams to ensure that user needs and perspectives are central to every aspect of Revolut’s operations.

We are seeking exceptional customer support professionals to join us as Support Specialists. This role extends beyond routine task completion and rapid response times; it is about consistently delivering exceptional service and creating memorable “WOW” experiences for our diverse global customer base. We seek proactive problem solvers who can think critically and go beyond pre-scripted responses.

Even if a long-term career in customer support is not your ultimate goal, we encourage you to apply. We invest significantly in training and development to equip you with the skills and knowledge necessary to excel in any role within the company, should you choose to pursue internal advancement opportunities.

As a global financial super app, we provide 24/7 support. This may include working during night shifts and weekends. Employees are compensated for night shifts. Please consider this aspect of the role before submitting your application.

Responsibilities

• Applying established procedures to thoroughly investigate and effectively resolve customer issues, ensuring accuracy and attention to detail.
• Independently addressing frequently asked questions (FAQs) and providing basic troubleshooting support, escalating complex cases as needed.
• Delivering efficient and high-quality support for both routine and less common customer inquiries.
• Systematically gathering relevant information to facilitate comprehensive investigations.
• Performing root cause analysis (RCA) using predefined methodologies to ensure accurate and reliable outcomes.
• Consistently meeting or exceeding established service level agreements (SLAs) while maintaining high-quality service standards.
• Providing support for core product functionalities and assisting customers with fundamental product-related inquiries.
• Communicating clearly and concisely to ensure a positive customer experience.

Qualifications

• 1–3 years of experience handling chargebacks within a customer support, payment operations, or financial services environment.
• A solid understanding of standard investigation and root cause analysis (RCA) procedures.
• Exceptional written and verbal communication skills, characterized by clarity and conciseness.
• A meticulous attention to detail and the ability to handle sensitive and complex issues with accuracy and discretion.

Skills

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Frequently Asked Questions

Other Information

Revolut recognizes that building a global financial super app is not our sole objective. Our employees (“Revoluters”) are a priority, as evidenced by the launch of our inaugural Diversity & Inclusion (D&I) Framework in 2021, designed to foster a thriving and inclusive workplace. We are committed to creating a diverse environment where everyone can contribute their unique skills and perspectives. We actively encourage applications from individuals with diverse backgrounds and experiences to join our multicultural and high-performing team.

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