Trainee – Product Support at Verint – Bangalore, India
Posted on April 18, 2026
Job Overview
| Company | Verint |
|---|---|
| Role / Position | Trainee – Product Support |
| Location | Bangalore, India |
| Salary / CTC | As per industry standards |
| Job Type | Full-time |
About Verint
Verint is a global leader in customer engagement solutions, empowering organizations to elevate their Customer Experience (CX) and boost workforce productivity through CX Automation. They are committed to attracting and retaining a diverse, talented, and engaged team, fostering a collaborative environment that drives innovation and growth. Verint operates with a zero-tolerance policy for discrimination and harassment, ensuring an equal opportunity workplace.
Trainee – Product Support – Job Description
Verint is seeking a Trainee – Product Support professional in Bangalore, India. This full-time position involves analyzing and resolving technical software issues and functional inquiries, determining the most effective solutions for customers. The Trainee Product Support role is crucial for maintaining customer satisfaction and ensuring seamless product performance, contributing directly to Verint’s mission of delivering exceptional CX Automation.
Key Responsibilities
- Respond promptly to customer inquiries via phone, addressing and escalating issues as needed with a focus on immediate customer satisfaction.
- Proactively track customer issues, maintaining communication with escalated support tiers to ensure timely resolution and progress.
- Execute CRM updates, manage customer permissions for external tools, and verify support entitlement status.
- Disseminate customer notifications, marketing materials, and product updates.
- Analyze technical problems and evaluate software functionality based on application data and integrations.
- Determine and implement the optimal course of action to resolve customer inquiries and technical issues.
- Demonstrate ownership of customer issues and escalations throughout their lifecycle.
- Collaborate with cross-functional teams to ensure comprehensive problem-solving and customer support.
Required Qualifications
- Bachelor’s degree in a technology-related discipline or equivalent field.
- Willingness to work flexible hours, including night shifts.
- Foundational knowledge of SQL is considered an advantageous skill.
- Exceptional verbal and written communication abilities.
- Strong analytical and problem-solving skills.
- Ability to manage multiple tasks and prioritize effectively.
- A proactive approach to learning and adopting new technologies.
- Prior experience in customer support or a similar role is a plus.
Required Skills
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Frequently Asked Questions – Trainee – Product Support at Verint
The salary for the Trainee – Product Support position at Verint will be determined based on industry standards and the candidate’s qualifications. Verint offers competitive compensation packages for its employees.
You can apply for the Trainee – Product Support role by clicking on the provided ‘Apply Link’ on this job posting. Ensure you have your updated resume ready for submission.
Key responsibilities include analyzing and resolving technical software issues, responding to customer inquiries, managing support tickets, and ensuring customer satisfaction. This role is vital for delivering Verint’s CX Automation solutions.
Candidates require a Bachelor’s degree in a technology discipline, excellent communication skills, and a willingness to work night shifts. Familiarity with SQL is considered an advantage for this role at Verint.
Verint is committed to fostering a collaborative environment that offers personal and professional growth opportunities. They focus on attracting diverse talent and provide a workplace that values innovation and teamwork.
How to Apply for Trainee – Product Support at Verint
- Read through all job details and requirements on this page.
- Click the Apply Now button below to go to the official application page.
- Fill out the application form with accurate and complete information.
- Attach an updated resume highlighting skills like Product Support, Customer Service, Technical Troubleshooting, SQL.
- Double-check your details before submitting.
Other Information
Verint Systems Inc. is an equal opportunity employer committed to maintaining a workplace free from discrimination and harassment. They operate in accordance with all anti-discrimination laws and offer equal opportunities to all employees and applicants.
We are not affiliated with Verint. All job details are sourced from official postings.
Please verify all information on the official company website before applying.
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