About the company and role

Bloomreach is a leading company committed to Company’s mission or purpose. We are seeking a highly motivated Associate Product Support Specialist to join our team in as per business needs. In this role, you will be responsible for described the primary responsibilities below please have a look. We are looking for individuals with a strong background in Relevant skills or experience mentioned bellow, excellent problem-solving abilities, and a passion for Industry/Fied. If you are a talented and dedicated professional who thrives in a fast-paced environment, we encourage you to apply.

Job Description

Bloomreach, a global leader in personalization technology, empowers over 1,400 businesses worldwide (including notable brands like Bosch, Puma, and Marks & Spencer) to enhance customer experiences and drive significant growth. We achieve this by leveraging the industry's only real-time customer and product data to train advanced AI, which seamlessly integrates personalized marketing, product discovery, content management, and conversational shopping into a single, powerful solution. Bloomreach ensures that customers connect with the most relevant content and products at every stage of their journey, leading to improved engagement and measurable business results. Our platform allows businesses to move beyond ordinary customer experiences and achieve substantial, data-driven growth. This position is based in India.

Responsibilities

• Provide expert consulting to Bloomreach Engagement users via live chat and other communication channels as needed. This includes addressing a wide range of inquiries, such as:
• * Technical and product questions related to the Bloomreach Engagement platform and integrated technologies (including Shopify, Google BigQuery, and push notification services).
• * Marketing-related queries encompassing various strategies and techniques (for example, email marketing best practices).
• * Guidance on report creation, segmentation strategies, campaign development, and data analysis within the Bloomreach Engagement platform.
• * Efficiently diagnose client issues, guide them through effective troubleshooting, and escalate complex cases to specialized team members as necessary.
• * Serve as a resource for other consultants, providing support and expertise on advanced use cases and platform functionalities.

Education Qualification

• All applicants are encouraged to apply. Prior experience is valuable but not strictly required. A strong work ethic and a willingness to learn are key.

Skills

• * Foundational understanding of HTML, CSS, and JavaScript.
• * Exceptional problem-solving skills, encompassing issue identification, analysis, and resolution.
• * Strong analytical thinking abilities and a demonstrated capacity for rapid learning.
• * Advanced or native-level proficiency in English (written and spoken communication).
• * Enthusiasm for data analytics and online marketing principles.
• * Excellent communication and interpersonal skills; ability to cultivate positive, long-term relationships with clients.
• * Prior experience in client-facing roles (support, marketing, or similar fields) is preferred but not mandatory.

How to Apply

1. Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
2. Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
3. Fill Out the Application: On the official website, fill out the application form with the provided information.
4. Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
5. Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.