About the Company

Cvent stands as a prominent technology solutions provider for the meetings, events, and hospitality sectors. Boasting a global team of over 4,800 professionals and serving approximately 22,000 clients worldwide, including a significant 53% of the Fortune 500, Cvent has been at the forefront of innovation since its inception in 1999. We deliver a comprehensive suite of event marketing and management tools designed for marketers and event professionals. Simultaneously, Cvent offers software solutions tailored to hotels, special event venues, and destinations, facilitating the growth of their group/MICE and corporate travel business. Our cutting-edge technology facilitates connections among millions of individuals at events across the globe. In essence, we are revolutionizing the meetings and events industry through groundbreaking technology that enhances human interaction and collaboration.

At Cvent, our employees are the cornerstone of our success, and our organizational culture prioritizes and nurtures intrapreneurship. This system empowers our team members to think and act with the autonomy and initiative of individual entrepreneurs. Cventers are encouraged to take ownership, embrace calculated risks, and make informed decisions as if they were founders of the company. We deeply value the diverse perspectives and experiences that each individual contributes. Whether collaborating within teams or engaging with clients, we are committed to fostering a culture that celebrates differences and strengthens bonds through shared experiences.

Job Description

We are actively recruiting for our Client Services department, specifically focusing on our Event Management software product. Successful candidates will become integral members of a team responsible for providing comprehensive support to clients via phone and email regarding Cvent’s Event Management software. Alternatively, the role may involve implementing specific event requirements within the software platform and educating clients on optimal strategies for maximizing the tool’s capabilities.

Our dynamic team of over 350 Product Consultants, Analysts, and Relationship Managers operates as a cohesive unit of driven and energetic professionals. We seek highly motivated and intelligent individuals who possess a strong desire for continuous learning and are dedicated to achieving success. Our team members represent a broad spectrum of educational backgrounds, including computer information systems, psychology, and communications.

Responsibilities

• Provide timely and effective support to clients via phone and email, addressing their product-related inquiries and offering technical guidance.
• Share best practice recommendations with clients to optimize meeting attendance and engagement utilizing Cvent’s sophisticated marketing engine.
• Gather detailed client requirements and feedback to inform future product development and enhancements.
• Develop and maintain comprehensive product documentation to support users and internal teams.
• Execute and manage the online components of client events, as needed, ensuring seamless and engaging virtual experiences.
• Collect client requirements and meticulously implement them within Cvent’s event management software.
• Maintain clear and consistent communication with clients, reviewing initial implementations, and implementing necessary modifications based on feedback.
• Offer strategic recommendations to clients to enhance the overall effectiveness of their event implementations and assist them in achieving their desired goals.
• Thoroughly document all client interactions and communications within Cvent’s CRM software.

Qualifications

• Open to Fresh Graduates (Batch – 2025, 2026)
• Demonstrated excellence in both verbal and written communication.
• Possess strong analytical and logical reasoning skills.
• Exemplify strong business acumen, unwavering ethical principles, and impeccable integrity.
• Comfortable and proficient in utilizing online software products.
• Must be articulate, highly organized, detail-oriented, and capable of effectively managing multiple tasks simultaneously.
• A quick and enthusiastic learner with a positive attitude and the ability to collaborate effectively within a team environment.

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