Global Service Desk Analyst at HCLTech – Lucknow / Nagpur / Madurai / Vijayawada
Posted on June 11, 2026
Job Overview
| Company | HCLTech |
|---|---|
| Role / Position | Global Service Desk Analyst |
| Location | Lucknow / Nagpur / Madurai / Vijayawada |
| Salary / CTC | As per industry standards |
| Job Type | Full-time |
About HCLTech
HCLTech is a leading global technology company dedicated to empowering its clients with a digital-first approach. With a strong presence across diverse industries, HCLTech is recognized for its innovation and commitment to delivering exceptional IT services and consulting. Join a dynamic team focused on shaping the future of technology.
Global Service Desk Analyst – Job Description
HCLTech is seeking enthusiastic candidates for the Global Service Desk Analyst role in Lucknow, Nagpur, Madurai, and Vijayawada. This full-time opportunity is ideal for fresh graduates looking to kick-start their career in a leading IT services company. Successful applicants will be integral to providing high-quality technical support and ensuring smooth operations for global clients.
Key Responsibilities
- Provide first-level technical support to end-users via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network issues promptly.
- Escalate complex technical problems to appropriate support teams.
- Document all support interactions and resolutions accurately in the ticketing system.
- Maintain service level agreements (SLAs) and ensure customer satisfaction.
- Assist with user account management and access provisioning.
- Contribute to knowledge base creation and maintenance.
- Participate in team meetings and training sessions to enhance skills.
Required Qualifications
- Any Fresher Graduate with an Undergraduate (UG) degree.
- Graduation passing year should be 2024, 2025, or 2026.
- Minimum of 60% aggregate score required for eligibility.
- Willingness to sign a 12-month service agreement with HCLTech.
- Basic understanding of IT support principles and practices is advantageous.
Required Skills
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Frequently Asked Questions – Global Service Desk Analyst at HCLTech
The CTC offered for the Global Service Desk Analyst role at HCLTech will be as per the standard HCLTech grid applicable to candidates meeting the eligibility criteria of 60% and above. Specific salary details are typically discussed during the interview process.
You can apply for the Global Service Desk Analyst role at HCLTech by clicking on the provided ‘Apply Link’. Please ensure you fill out all the required information accurately in the application form.
Yes, candidates selected for the Global Service Desk Analyst position are required to sign a service agreement for 12 months. Failure to complete this period may result in a liability to pay Rs. 50,000 to the organization.
To be considered for the Global Service Desk Analyst role at HCLTech, you need to be a fresher graduate with a graduation passing year between 2024-2026 and have secured at least 60% in your studies. Strong communication and problem-solving skills are also beneficial.
Yes, this is a full-time opportunity as a Global Service Desk Analyst. The available locations for this role at HCLTech are Lucknow, Nagpur, Madurai, and Vijayawada.
How to Apply for Global Service Desk Analyst at HCLTech
- Read through all job details and requirements on this page.
- Click the Apply Now button below to go to the official application page.
- Fill out the application form with accurate and complete information.
- Attach an updated resume highlighting skills like Technical Support, Troubleshooting, Customer Service, IT Helpdesk.
- Double-check your details before submitting.
Other Information
Candidates will be required to sign a 12-month service agreement. In case of leaving before completing the 12-month tenure, a penalty of Rs. 50,000 will be applicable.
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Please verify all information on the official company website before applying.
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