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Trainee – Voice Operations (DPO)
About the Company
HCLTech is a global technology company with over 226,300 employees across 60 countries. They offer industry-leading capabilities in digital, engineering, cloud, and AI, supported by a comprehensive range of technology services and products. HCLTech serves clients across major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. The company reported consolidated revenues of $14.5 billion for the 12 months ending December 2025. HCLTech emphasizes putting its people first, enabling them to find their career and spark, while helping customers succeed.
Job Description
This entry-level position as a Trainee – Voice Operations (DPO) is pivotal in ensuring customer satisfaction through effective communication and service delivery. The role involves managing calls, resolving customer issues, and actively participating in training programs designed to improve service quality and operational efficiency. Located in Bangalore, Karnataka, this role is fundamental to the customer service operations.
| Company Name | HCLTech |
|---|---|
| Role | Trainee – Voice Operations (DPO) |
| Location | Bangalore, Karnataka, India |
| Salary | |
| Job Type | Entry-level |
Responsibilities
- Handle inbound and outbound calls, utilizing voice modulation and accent skills to respond to customer inquiries and provide precise information.
- Efficiently resolve customer issues and complaints by implementing operational management techniques, aiming for high levels of customer satisfaction.
- Comply with established processes and protocols to uphold high-quality customer service standards and Service Level Agreement (SLA) compliance.
- Engage in training sessions to enhance product knowledge and communication abilities, demonstrating a proactive approach to self-directed learning.
- Collect customer feedback and propose process enhancements to elevate service quality and operational effectiveness.
- Adhere to all company policies and guidelines, including those pertaining to confidentiality and ethical business practices.
Qualifications
- Basic understanding of voice and accent modulation techniques.
- Familiarity with fundamental customer service principles and operations management.
- Proficient verbal communication skills, emphasizing clarity and professionalism.
- Demonstrated ability to effectively interact with both customers and colleagues.
- Optional certifications in Customer Service or Voice Training are considered valuable.
Skills
ATS Keywords
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Frequently Asked Questions
The primary focus is on ensuring customer satisfaction through effective communication, handling calls, resolving issues, and participating in training to enhance service quality and operational efficiency.
The role involves participating in training sessions to improve product knowledge and communication skills, with an emphasis on self-directed learning.
No specific certifications are mandatory, but optional certifications in Customer Service or Voice Training are considered valuable.
Key skills include basic knowledge of voice and accent modulation, familiarity with customer service principles, strong verbal communication, and the ability to engage effectively with customers and team members.
HCLTech offers benefits such as industry-benchmarked compensation, healthcare benefits, personal time off, maternity/paternity benefits, access to education programs, product/service discounts, CSR program participation, and career advancement opportunities. Note that benefits may vary by employment nature and country.
Other Information
HCLTech emphasizes a culture of putting people first, enabling employees to discover their potential and career path. The company offers a comprehensive benefits package designed to support professional growth and well-being, though these benefits can vary by employment status and location. Optional certifications in Customer Service or Voice Training are considered advantageous for this role.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
