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Junior Analyst, CS Ops
About the Company
Razorpay is a prominent Indian full-stack financial technology company dedicated to enabling businesses to manage, move, and grow their money. Established in 2014 with the mission to simplify payments for Indian businesses, Razorpay has evolved into a leading fintech entity driving India’s digital payment transformation. The company provides a comprehensive and scalable financial ecosystem, extending beyond basic transactions to support business growth through services like seamless checkouts and payroll automation. Operating across India, Singapore, and Malaysia, Razorpay is engineering a financial technology ecosystem that is reshaping monetary movement throughout Asia. Its platform serves a wide spectrum of businesses, from emerging startups to large enterprises, facilitating efficient payment acceptance, processing, and disbursement, while also exploring new avenues for money management. Razorpay processes over $180 billion in annualized transactions and supports numerous prominent businesses, including Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, and the National Pension Scheme, alongside over 100 of India’s unicorn companies. With a strong presence in India and expanding operations in Southeast Asia, Razorpay is a key player in the region’s financial technology landscape. The company has secured over $740 million in funding from global investors such as GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures. Its strategic acquisitions, including Ezetap (for POS and offline payments), Curlec (for expansion into Malaysia), BillMe (for digital invoicing), and POP (for rewards-first UPI), have further enhanced its platform capabilities and market reach. Razorpay fosters a culture centered on ownership, continuous learning, and a ‘People > Pedigree’ hiring philosophy, valuing attitude, hustle, and hunger over formal qualifications. Transparency is a core value, encouraging open communication across all levels. Guided by principles of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo, and the belief that Razorpay grows with its employees (‘Razors’), the company is building a team of over 3,000 individuals focused on developing the future of financial infrastructure. Razorpay is committed to equal employment opportunity, prohibiting discrimination based on gender, religion, sexual orientation, color, nationality, age, and other protected characteristics, and encourages applications from all backgrounds.
Job Description
Razorpay is seeking a Junior Analyst for its Customer Support Operations (CS Ops) team in Bengaluru. This role involves conducting real-time video Know Your Customer (KYC) sessions to verify customer identities and ensure compliance with regulatory and internal standards. The Junior Analyst will be responsible for executing verification processes, documenting customer information accurately, and identifying any suspicious activities. The position requires a meticulous approach to data handling, adherence to security protocols, and a commitment to meeting performance targets while maintaining high quality and compliance. The role also involves staying abreast of evolving KYC regulations and contributing to the improvement of the VCIP (Video Customer Identification Process) system and customer experience. Razorpay operates with a commitment to equal employment opportunities.
| Company Name | Razorpay |
|---|---|
| Role | Junior Analyst, CS Ops |
| Location | Bengaluru |
| Salary | |
| Job Type | Full-time |
Responsibilities
- Conduct real-time video KYC sessions with customers in accordance with regulatory and internal compliance standards.
- Verify customer identity using officially valid documents (OVDs) such as Aadhaar, PAN.
- Perform liveliness checks, geo-tagging, and facial matching during the session to ensure authenticity.
- Capture and store video interactions securely as per RBI’s VCIP guidelines.
- Cross-check details with supporting documents and ensure accurate data entry in the KYC system.
- Identify and escalate suspicious or fraudulent cases to the compliance or risk team.
- Maintain confidentiality of customer information and adhere to data privacy and security protocols.
- Meet daily/monthly targets for completed verifications while maintaining high accuracy and compliance.
- Stay updated on changes in VCIP regulations, KYC norms, and internal policy updates.
- Provide feedback to improve the VCIP process, tools, and customer experience.
Qualifications
- Official documents for verification (e.g., Aadhaar, PAN).
- Adherence to data privacy and security protocols.
- Ability to meet daily/monthly targets.
- Commitment to maintaining high accuracy and compliance.
- Willingness to stay updated on regulatory changes.
Skills
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Frequently Asked Questions
The primary responsibilities include conducting real-time video KYC sessions, verifying customer identities using official documents, performing authenticity checks like liveliness and facial matching, ensuring secure data storage, and escalating any suspicious activities. You will also be expected to meet verification targets and stay updated on relevant regulations.
While specific educational qualifications are not detailed, the role requires the ability to verify customers using officially valid documents (OVDs) like Aadhaar and PAN, adherence to data privacy and security protocols, a strong focus on accuracy and compliance, and the ability to meet performance targets.
Razorpay emphasizes a culture of ownership, continuous learning, and transparency. They prioritize attitude, hustle, and hunger over formal degrees and encourage employees to take initiative and have their ideas heard. The company is committed to growth and development, believing that employees (‘Razors’) are integral to its success.
The role is based in Bengaluru. The job posting does not specify exact working hours, but it implies a full-time position with performance targets that suggest a standard operational workday.
Yes, Razorpay follows an equal employment opportunity policy and does not discriminate based on gender, religion, sexual orientation, color, nationality, age, or any other protected characteristic. They welcome applications from all groups and communities globally.
Other Information
Razorpay is an equal employment opportunity employer and encourages applications from all qualified individuals regardless of background.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
