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Operations Associate (US Region)
About the Company
Amber is the world’s leading accommodation booking platform for students. Envisioned as the “booking.com” for student housing, we empower over 80 million students globally to efficiently discover and secure full-time accommodations near their universities. Our platform eliminates the complexities of negotiation, cumbersome paperwork, and fragmented payment processes. With over 1 million student housing units listed across 6 countries and 80 cities, we are experiencing rapid growth and aim to achieve $1 billion in annual gross bookings by 2024. Amber has successfully raised $18.5 million in funding from prominent investors such as Gaja Capital.
Job Description
Amber is seeking a highly motivated Operations Associate to support our US operations. This is a remote, full-time position ideal for individuals with a passion for customer service, sales, and the student housing industry. As an Operations Associate, you will play a crucial role in guiding prospective students through the accommodation booking process, ensuring a seamless and positive experience.
| Company Name | Amber |
|---|---|
| Role | Operations Associate (US Region) |
| Location | Remote |
| Salary | Up to ₹3.6 LPA (Fixed) |
| Job Type | Full-time |
Responsibilities
- Lead Conversion: Take ownership of inbound leads, proactively guiding potential residents through the booking process to convert inquiries into confirmed bookings.
- Customer Interaction: Develop a comprehensive understanding of each student’s unique needs and preferences to provide tailored accommodation recommendations.
- Market Expertise: Acquire and maintain in-depth knowledge of student housing options, pricing structures, and optimal locations to deliver expert guidance to prospective residents.
- Follow-Up: Cultivate and maintain strong relationships with potential clients through consistent and timely follow-up communications to drive booking closures.
- Collaboration: Collaborate effectively with Marketing and Supply teams to streamline the booking process and continuously enhance the overall customer experience.
- Data Management: Maintain meticulous records of all customer interactions, inquiries, and booking details within the CRM system.
- Target Achievement: Consistently meet and exceed established sales targets and key performance indicators.
Qualifications
- Exceptional written and verbal communication skills in neutral English are essential.
- Demonstrated ability to actively listen and understand customer needs.
- Excellent time management and organizational skills.
- Proficiency in objection handling, negotiation, and closing techniques.
- Familiarity with CRM tools or similar software is preferred.
- Prior experience in telesales or a related field is considered a plus.
- Industry experience in real estate, hospitality, business development, or customer service is highly desirable.
- A bachelor’s degree with a minimum of 60% in academics is required.
Skills
ATS Keywords
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Frequently Asked Questions
This role requires working in rotational US shifts. The shift timings are 3 PM to 12 AM & 7 PM to 4 AM (Indian Standard Time), 5.5 days a week.
While industry experience in real estate, hospitality, business development, or customer service is highly desirable, it is not strictly required. We are looking for motivated individuals with strong communication and problem-solving skills.
The fixed salary for this position is up to ₹3.6 LPA.
Amber is a rapidly growing company that values innovation, customer focus, and collaboration. We are committed to providing a supportive and challenging work environment where employees can learn and grow.
Other Information
Work Schedule: Rotational US Shifts (Non-Negotiable), 5.5 days per week. Shift timings are 3 PM to 12 AM & 7 PM to 4 AM.
Experience Level: 0-2 Years
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
