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International Voice Process Associate
About the Company
Tech Mahindra is a global leader in digital transformation, consulting, and business re-engineering services. With a strong focus on technology and customer-centricity, Tech Mahindra enables its clients to navigate the complexities of the digital age and achieve sustainable growth. The company fosters a culture of innovation and collaboration, offering diverse career opportunities across various domains.
Job Description
Tech Mahindra is seeking to fill 30 openings for an International Voice Process Associate role in Hyderabad. This position involves handling inbound customer calls for international clients, aiming to resolve queries effectively through clear and professional communication. The role requires a commitment to delivering excellent customer service, ensuring first-call resolution, and maintaining high levels of customer satisfaction. Successful candidates will work rotational night shifts, with a five-day work week and two rotational days off. The designation for this role is Associate, and the company offers benefits such as both-way cab facility (within a radius) and significant growth opportunities.
| Company Name | Tech Mahindra |
|---|---|
| Role | International Voice Process Associate |
| Location | Hyderabad (Bahadurpally) |
| Salary | 2.25-5 Lacs P.A. |
| Job Type | Full Time, Permanent |
Responsibilities
- Handle inbound calls from international customers.
- Understand and resolve customer queries efficiently via voice communication.
- Deliver exceptional service through clear and professional dialogue.
- Ensure first-call resolution for all customer issues.
- Maintain a high standard of customer satisfaction.
- Work comfortably in rotational night shifts.
- Adhere to a five-day work week with two rotational days off.
Qualifications
- Education: HSC, Undergraduates, Graduates, and Postgraduates.
- Experience: Freshers and candidates with 1-5 years of experience are welcome.
- Must not be currently pursuing regular education.
- Comfortable working night shifts (UK timing).
Skills
ATS Keywords
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Frequently Asked Questions
The role involves rotational night shifts, working 5 days a week with 2 rotational days off, typically aligned with UK timings.
For freshers, the salary ranges from 2.4 LPA to 3.5 LPA. For experienced candidates with 1-5 years of experience, the salary can be up to 5 LPA.
Candidates with HSC, Undergraduate, Graduate, and Postgraduate degrees are eligible. However, candidates pursuing regular education are not eligible.
Interested candidates can attend a walk-in interview at the specified venue and timings. It is advised to print the job posting and bring it along, and ensure the names Rupesh/Akhil are on the resume.
The company provides a cab facility for both pick-up and drop-off within a specified radius, along with immense growth opportunities.
Other Information
Walk-in interviews are scheduled from January 5th to January 12th, between 10:00 AM and 12:00 PM. The venue is Tech Mahindra – Bahadurpally, Survey No 62, TMTC SEZ 1A, Qutubullapur Mandal, Bahadurpally, Hyderabad, Telangana PIN 500043 – B Block, Ground floor. Contact persons are Akhil & Rupesh. Candidates are advised to mention ‘Rupesh/Akhil’ on their resume and bring a printed copy of the job posting to the interview. The company has 30 openings, and over 100 applicants have already registered. Tech Mahindra is located at SHARDA CENTRE, SHARDA CENTRE OFF KARVE ROAD, ERANDWANA, Pune, Maharashtra, India. Please be aware of potential imposters and verify information independently. Naukri.com does not charge any fees for job applications or interviews.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
