Associate Product Support Engineer at Appfire – India
Posted on April 23, 2026
Job Overview
| Company | Appfire |
|---|---|
| Role / Position | Associate Product Support Engineer |
| Location | India |
| Salary / CTC | As per industry standards |
| Job Type | Full-time |
About Appfire
Appfire is a rapidly growing, remote-first company renowned for its extensive suite of business-class software products, particularly within the Atlassian ecosystem. With over 850 employees globally, Appfire empowers teams to collaborate seamlessly and offers a flexible work environment. The company fosters professional growth and a healthy work-life balance for its ‘fireflies’.
Associate Product Support Engineer – Job Description
Appfire is seeking a motivated Associate Product Support Engineer to join our expanding team in India. This full-time role involves providing technical assistance for Appfire’s innovative products and cutting-edge Atlassian tools like Jira and Confluence. As an Associate Product Support Engineer, you will diagnose, configure, and resolve complex technical issues for global clients, collaborating closely with senior engineers and cross-functional teams.
Key Responsibilities
- Diagnose, configure, and troubleshoot technical problems associated with Appfire Apps within the Atlassian landscape.
- Provide technical guidance and L1/L2 issue resolution support for customer-reported issues.
- Utilize analytical and problem-solving skills to research, diagnose, and resolve customer-reported issues.
- Assist in L3 investigations under the guidance of senior engineering staff.
- Take full ownership of customer issues from initial report through to successful resolution.
- Collaborate effectively with Senior Engineers, Leads, and Principals within Support and Engineering teams.
- Maintain clear and concise documentation of troubleshooting steps and resolutions.
- Contribute to the improvement of product support processes and knowledge base.
- Ensure timely and accurate communication with customers regarding issue status and resolution.
Required Qualifications
- Bachelor’s degree (3 or 4 years) in Engineering, Computer Science, or Information Technology.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Comfortable with flexible shift timings (10 AM–7 PM or 2 PM–11 PM IST).
- Willingness to participate in weekend rotations for support.
- Basic understanding of enterprise software or ticketing systems is beneficial.
- Ability to work effectively in a team-oriented environment.
Required Skills
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Frequently Asked Questions – Associate Product Support Engineer at Appfire
The salary for the Associate Product Support Engineer role at Appfire is determined based on industry standards and your qualifications. Appfire offers competitive compensation, and you will also be eligible for company equity as part of your benefits package.
To apply for the Associate Product Support Engineer role, please click on the ‘Apply Link’ provided in this job posting. This will direct you to the official application portal where you can submit your resume and any other required information.
This role requires flexibility for shifts, typically 10 AM–7 PM or 2 PM–11 PM IST, with weekend rotations to ensure continuous support. Appfire is a remote-first company, offering you the flexibility to work from home.
Essential skills for this position include strong analytical and problem-solving abilities, excellent verbal and written communication, and comfort working in a team-oriented, remote environment. Familiarity with Atlassian products like Jira and Confluence is highly beneficial.
Appfire is a people-first company known for its flexible, remote-first culture and commitment to employee growth. With a global team and a focus on work-life balance, it’s considered a strong environment for professional and personal development.
How to Apply for Associate Product Support Engineer at Appfire
- Read through all job details and requirements on this page.
- Click the Apply Now button below to go to the official application page.
- Fill out the application form with accurate and complete information.
- Attach an updated resume highlighting skills like Technical Support, Troubleshooting, Jira, Confluence.
- Double-check your details before submitting.
Other Information
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