Customer Support Associate at Tech Mahindra – Remote / Work From Home
Posted on May 29, 2026
Job Overview
| Company | Tech Mahindra |
|---|---|
| Role / Position | Customer Support Associate |
| Location | Remote / Work From Home |
| Salary / CTC | 1.68 – 1.90 Lacs P.A. |
| Job Type | Full Time, Temporary/Contractual |
About Tech Mahindra
Tech Mahindra Business Services, a subsidiary of the global tech giant Tech Mahindra, is a leading provider of next-generation digital customer experience and back-office services. As part of the esteemed Mahindra Group, the company leverages its vast resources and expertise to serve over 946 global customers, including Fortune 500 companies, across diverse industries. Their commitment to innovation and client success solidifies their reputation as a trusted partner in the Business Process Outsourcing sector.
Customer Support Associate – Job Description
Tech Mahindra is urgently hiring for a remote Customer Support Associate role, focusing on a Voice Process requiring proficiency in Hindi and English. This is a full-time, contractual position until October 31st, offering a 100% Work From Home opportunity. The Customer Support Associate will be responsible for resolving customer inquiries via voice calls, ensuring a high level of customer satisfaction. This role is ideal for individuals seeking a dynamic career in customer service within a leading IT services company.
Key Responsibilities
- Resolve customer queries effectively via voice calls in both Hindi and English.
- Deliver exceptional customer service by addressing inquiries and concerns promptly.
- Adhere to the company’s guidelines and procedures for customer interaction.
- Maintain accurate records of customer interactions and resolutions in the system.
- Collaborate with team members to share insights and improve service delivery.
- Participate in training sessions to stay updated on product knowledge and service standards.
- Meet performance metrics related to call handling time, customer satisfaction, and resolution rates.
- Ensure compliance with contractual obligations and company policies throughout the tenure.
- Contribute to a positive and productive remote work environment.
Required Qualifications
- Minimum Higher Secondary (12th Pass) education.
- Minimum 12 months of documented BPO experience preferred.
- Freshers with excellent communication skills are also encouraged to apply.
- No major Mother Tongue Influence (MTI) for voice process roles.
- Proficiency in both spoken Hindi and English is mandatory.
- Aadhaar Card with complete Date of Birth is mandatory for Work From Home setup.
- Candidates should possess the required system specifications for remote work.
- Maximum age limit of 40 years.
Required Skills
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Frequently Asked Questions – Customer Support Associate at Tech Mahindra
For experienced candidates with a minimum of 12 months of experience, the CTC is approximately 1,90,000 P.A. (around 14.1K in-hand per month). For freshers, the CTC is approximately 1,68,000 P.A. (around 12.5K in-hand per month). Salary is determined based on experience and performance during the interview process.
Interested candidates can apply directly through the provided ‘Apply Link’ on the job portal. Alternatively, you can reach out to HR Shreya Ganguly at 6290450549 via Whatsapp or Call, or email your resume to the provided email address for consideration.
Tech Mahindra is a globally recognized IT services company with a strong presence and a positive reputation. They offer opportunities for professional growth and development, and their subsidiary, Tech Mahindra Business Services, focuses on delivering excellent customer experiences, making it a promising environment for career advancement.
The essential skills for this Customer Support Associate role include excellent verbal communication abilities in both Hindi and English, with minimal Mother Tongue Influence (MTI). Strong customer handling and problem-solving skills are also crucial for effectively resolving customer queries in this voice process role.
For this Work From Home role, candidates must have a stable internet connection (minimum 20 Mbps upload/download), a compatible operating system (Windows 10 or 11), sufficient RAM (10 GB or above), and a Core i5 processor (Gen 5 or above). A noise-cancelling USB headset and power backup are also essential.
How to Apply for Customer Support Associate at Tech Mahindra
- Read through all job details and requirements on this page.
- Click the Apply Now button below to go to the official application page.
- Fill out the application form with accurate and complete information.
- Attach an updated resume highlighting skills like Customer Service, Hindi, English, Voice Process.
- Double-check your details before submitting.
Other Information
Candidates should ensure they meet all system requirements for remote work and have all necessary documents ready, including Aadhaar Card, PAN Card, and educational certificates. Experienced candidates must also provide their experience letter, offer letter, and last three months’ payslips.
We are not affiliated with Tech Mahindra. All job details are sourced from official postings.
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