Customer Service Specialist at Greenlight – Bengaluru, Karnataka
Posted on June 28, 2026
Job Overview
| Company | Greenlight |
|---|---|
| Role / Position | Customer Service Specialist |
| Location | Bengaluru, Karnataka |
| Salary / CTC | As per industry standards |
| Job Type | Full-time |
About Greenlight
Greenlight is a dynamic company operating in the financial technology sector, focused on providing innovative solutions for its customers. While specific size details are not provided, the company is actively seeking talent to enhance its customer support operations. They are known for their commitment to operational excellence and client satisfaction.
Customer Service Specialist – Job Description
Greenlight is seeking a dedicated Customer Service Specialist for its Bengaluru, Karnataka office. This full-time role involves managing customer inquiries, ensuring timely resolution of issues, and contributing to a positive customer experience. The Customer Service Specialist will play a vital role in maintaining Greenlight’s high service standards and improving operational efficiency. Join our growing team and leverage your communication and problem-solving skills in a supportive work environment.
Key Responsibilities
- Process customer support tickets, addressing account, payment, and dispute-related inquiries.
- Conduct thorough account reviews, including identity verification and document checks.
- Escalate complex customer issues and potential fraud-related cases to appropriate teams.
- Accurately log and meticulously update case details within internal systems.
- Investigate customer issues by utilizing internal tools and adhering to company policy guidelines.
- Meet and exceed key performance metrics such as response time, resolution rate, and quality standards.
- Provide constructive feedback to drive improvements in existing processes and tools.
- Efficiently navigate customer accounts and resolve issues using company software and internal tools.
- Actively participate in ongoing training and learning opportunities to enhance product and role knowledge.
- Strictly adhere to all company policies, procedures, and compliance requirements.
Required Qualifications
- High School Diploma or equivalent qualification.
- Excellent command of both verbal and written English communication.
- Demonstrated ability to work independently and maintain focus on repetitive tasks.
- Exceptional customer service, active listening, and strong problem-solving capabilities.
- Proven ability to multitask across various systems while remaining calm under pressure.
- Proficiency in using software applications, with a preference for CRM software.
- Strong and accurate typing skills.
Required Skills
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Frequently Asked Questions – Customer Service Specialist at Greenlight
The salary for the Customer Service Specialist role at Greenlight is determined based on industry standards and the candidate’s qualifications and experience. Specific salary details will be discussed during the interview process.
To apply for the Customer Service Specialist position at Greenlight, please click on the ‘Apply Link’ provided in the job posting. Follow the instructions on the careers page to submit your application and resume.
Greenlight is committed to operational excellence and client satisfaction, making it a potentially rewarding place to work. The company offers opportunities for professional growth and values employee contributions. We encourage you to research further and consider our culture during your application.
Key skills for the Customer Service Specialist role at Greenlight include excellent customer service, strong verbal and written English communication, problem-solving abilities, proficiency in CRM software, and the ability to multitask effectively. Experience with typing and data entry is also important.
Yes, the Customer Service Specialist role at Greenlight requires working shifts, including overnight and weekend shifts, from 6:30 pm to 3:30 am local time (IST). The company notes that the role is telecommuter friendly, suggesting flexibility in work arrangements.
How to Apply for Customer Service Specialist at Greenlight
- Read through all job details and requirements on this page.
- Click the Apply Now button below to go to the official application page.
- Fill out the application form with accurate and complete information.
- Attach an updated resume highlighting skills like Customer Service, Problem-Solving, Communication, CRM Software.
- Double-check your details before submitting.
Other Information
Shift: 6:30 pm – 3:30 am local time (IST). Overnight and weekend shifts required. Telecommuter friendly.
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