Customer Support Associate at Bigbasket – Ameerpet, Hyderabad
Posted on June 28, 2026
Job Overview
| Company | Bigbasket |
|---|---|
| Role / Position | Customer Support Associate |
| Location | Ameerpet, Hyderabad |
| Salary / CTC | As per industry standards |
| Job Type | Full-time |
About Bigbasket
Bigbasket is India’s leading online grocery supermarket. Committed to delivering fresh produce and a wide range of groceries with exceptional convenience, Bigbasket has established itself as a trusted name in e-commerce. They are known for their focus on customer satisfaction and efficient supply chain management. Join a rapidly growing company that is revolutionizing the way India shops for groceries.
Customer Support Associate – Job Description
Bigbasket is seeking a dedicated Customer Support Associate for their Ameerpet, Hyderabad location. This full-time role is ideal for individuals with 0-4 years of experience looking to contribute to a leading e-commerce platform. As a Customer Support Associate, you will be the primary point of contact for customers, ensuring a seamless and positive experience with Bigbasket’s services. This opportunity offers a dynamic work environment in the thriving online retail sector.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues efficiently and effectively.
- Provide accurate information about products, services, and policies.
- Process orders, returns, and exchanges according to company guidelines.
- Maintain detailed records of customer interactions and transactions.
- Identify and escalate priority issues to the appropriate departments.
- Contribute to team efforts by assisting colleagues and sharing best practices.
- Proactively seek solutions to customer problems.
- Gather customer feedback to help improve services.
Required Qualifications
- High School Diploma or equivalent required; Bachelor’s degree preferred.
- 0-4 years of experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Proficiency in using customer relationship management (CRM) software.
- Strong problem-solving abilities and a customer-centric approach.
Required Skills
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Frequently Asked Questions – Customer Support Associate at Bigbasket
The salary for a Customer Support Associate at Bigbasket in Hyderabad is determined based on industry standards and the candidate’s experience. Bigbasket offers competitive compensation packages that are attractive within the e-commerce and customer service sectors.
To apply for the Customer Support Associate position at Bigbasket, please click on the provided ‘Apply Link’ on this page. Ensure you submit your updated resume and any required information through the application portal.
Essential skills for this Customer Support Associate role at Bigbasket include excellent communication and interpersonal abilities, strong problem-solving skills, empathy, and proficiency in CRM software. Experience with customer issue resolution and data entry is also beneficial.
Bigbasket is India’s leading online grocery supermarket and is known for its focus on customer satisfaction and a dynamic work environment. Working here as a Customer Support Associate offers opportunities for growth within the e-commerce industry.
This Customer Support Associate position at Bigbasket in Ameerpet, Hyderabad, is open to candidates with 0 to 4 years of experience. This includes freshers and individuals looking to build their career in customer support.
How to Apply for Customer Support Associate at Bigbasket
- Read through all job details and requirements on this page.
- Click the Apply Now button below to go to the official application page.
- Fill out the application form with accurate and complete information.
- Attach an updated resume highlighting skills like Customer Service, Communication Skills, Problem-Solving, Empathy.
- Double-check your details before submitting.
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Please verify all information on the official company website before applying.
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