Job Overview

About eBay

eBay is a leading global e-commerce platform revolutionizing the way people shop and sell worldwide. With a presence in over 190 markets, eBay is dedicated to innovation and empowering economic opportunities for individuals and businesses. The company fosters a culture that values authenticity, bold ideas, and inclusivity, making it a dynamic place to build a career.

Seller Success Advisor – Job Description

eBay is seeking a proactive Seller Success Advisor for their HiPo team to join their remote operations in India. This full-time role is crucial for ensuring a seamless and successful onboarding journey for new sellers on the eBay platform. The Seller Success Advisor will guide new sellers through platform fundamentals, best practices, and offer ongoing support to foster growth and satisfaction.

Key Responsibilities

• Initiate outreach to potential sellers to encourage program participation.
• Act as the primary point of contact for sellers via calls, emails, and virtual meetings.
• Provide expert support on platform tools, policies, and processes, including product listing and optimization.
• Educate sellers on effective selling strategies, promotional tools, and advertising options.
• Monitor seller activity and key performance indicators to ensure successful ramp-up.
• Identify and resolve seller challenges, coordinating with internal teams for timely solutions.
• Deliver performance insights and actionable plans to aid seller improvement.
• Conduct regular health check-ins to gauge seller satisfaction and gather feedback.
• Assist sellers with catalog uploads and inventory setup.
• Proactively offer guidance on best practices for listing optimization and sales growth.

Required Qualifications

• Previous experience in account management, client onboarding, customer success, or seller operations.
• Experience within the eCommerce or marketplace industry is highly preferred.
• Demonstrated excellent verbal and written communication skills.
• Strong capabilities in problem-solving and managing multiple priorities effectively.
• Proficiency with CRM tools, Microsoft Excel or Google Sheets.
• A customer-first mindset with a strong service orientation.
• Ability to effectively manage multiple seller accounts and competing priorities.
• A minimum of 1 year of direct selling experience is required.

Required Skills

Frequently Asked Questions – Seller Success Advisor at eBay

How to Apply for Seller Success Advisor at eBay

1. Read through all job details and requirements on this page.
2. Click the Apply Now button below to go to the official application page.
3. Fill out the application form with accurate and complete information.
4. Attach an updated resume highlighting skills like Customer Success, Account Management, Client Onboarding, E-commerce Operations.
5. Double-check your details before submitting.

Other Information

Travel may be required for this role. eBay is an equal opportunity employer committed to diversity and inclusion.

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