Role :
Customer Support Executive – SaaS & AI
Location :
WORK FROM HOME
JOB DESCRIPTION:
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- the selected persons must have basic knowledge about Customer Support
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What you will do
Any skills related to the role
the selected Should have excellent English & Telugu communication with a decent accent
Join ChatSyncs and help customers make the most of our SaaS platform. Gain a comprehensive understanding of the product while working in customer support, demos, documentation, AI tools, and automation.
Your responsibilities
Assist customers with questions, setup, troubleshooting, and onboarding.
Lead product demonstrations and explain features and use cases.
Develop and maintain help articles, FAQs, and API documentation.
Use AI tools responsibly and identify opportunities to automate repetitive tasks.
Research competitors, communicate customer feedback, and recommend product improvements.
Take responsibility for your tasks and seek assistance when necessary.
Education Required:
- High School Diploma or equivalent required
- any graduation
- any stream
- any post graduation
- fresher’s
- experienced also
skills
What we seek
Strong English communication skills and confidence in customer calls and video meetings.
An interest in AI, automation, SaaS, and technology.
A willingness to learn new tools, tackle problems, and work independently.
Accountability, teamwork, and reliable follow-through. Previous experience is beneficial but not required.
Working with our team
Fully remote work, flexible hours, direct collaboration with the core team, hands-on experience with AI and SaaS operations, freedom to experiment, and opportunities for growth. You are not expected to know everything from the beginning.
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SALARY :
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