Cuemath is hiring for Technical Support Engineer | Apply now

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Role :Technical Support Engineer

Location :as per business needs

About the company and role

Cuemath is a leading company committed to Company’s mission or purpose. We are seeking a highly motivated Technical Support Engineer to join our team in as per business needs. In this role, you will be responsible for described the primary responsibilities below please have a look. We are looking for individuals with a strong background in Relevant skills or experience mentioned bellow, excellent problem-solving abilities, and a passion for Industry/Fied. If you are a talented and dedicated professional who thrives in a fast-paced environment, we encourage you to apply.

Job Description

Cuemath, a global leader in math education, is committed to fostering a love of mathematics in students worldwide, aiming to cultivate #1BillionMathMinds. With a proven track record of success, serving over 200,000 students across 80+ countries, Cuemath empowers the next generation with crucial problem-solving skills—essential for success in our increasingly AI-driven world. Supported by leading industry investors such as Google, Cuemath has developed a unique, personalized math education platform delivered through engaging, one-on-one live sessions. As a Technical Support Engineer, you will play a vital role in ensuring the smooth and efficient operation of this platform. You will be a key member of the team responsible for resolving technical queries and issues, providing exceptional support, and contributing to continuous improvement of our systems and processes.

Company Name Cuemath
Role Technical Support Engineer
Location as per business needs
Salary As per Company norms
Job Type Full time

Responsibilities

  • **Resolve Technical Issues with Precision:** Serve as the primary point of contact for resolving a wide range of technical issues, encompassing platform-specific challenges encountered on both Mac and Windows operating systems. Leverage your technical expertise to efficiently diagnose and troubleshoot device-related problems, minimizing user disruption and maintaining optimal system performance. This involves promptly identifying the root cause of problems and implementing effective solutions.
  • **Provide Exceptional User Support:** Deliver clear, concise, and professional support to both internal and external stakeholders. Effectively communicate technical solutions in a manner easily understood by users of all technical proficiency levels, prioritizing customer satisfaction and consistently exceeding expectations for service excellence. Maintain a positive and helpful demeanor in all interactions.
  • **Drive Continuous Improvement in Support Processes:** Proactively identify recurring technical issues and contribute to the development and implementation of preventative measures. Actively suggest and implement process enhancements designed to reduce response times, improve the accuracy of issue resolution, and maximize user satisfaction. This includes analyzing support data to identify trends and opportunities for optimization.
  • **Document and Share Knowledge:** Maintain comprehensive and up-to-date documentation for all resolved issues, building a robust knowledge base accessible to the entire support team. This will empower team members to resolve similar issues more efficiently and reduce overall response times. Ensure that critical insights and successful troubleshooting strategies are readily available to improve team performance and knowledge sharing.
  • **Collaborate Across Teams for Optimal Solutions:** Work collaboratively with internal teams, including product development and engineering, to effectively communicate user issues, gather valuable insights, and provide constructive feedback. Foster a strong collaborative spirit to accelerate the resolution of complex problems and enhance the overall functionality and user experience of the platform. This involves proactively engaging with other teams to find solutions and prevent future issues.

Education Qualification

  • 0-1 year of experience in a technical support role or a closely related field.
  • Bachelor’s degree in engineering, computer science, or a related technical field (or equivalent experience).

Skills

  • Exceptional problem-solving skills, meticulous attention to detail, and a proactive approach to problem resolution.
  • Excellent written and verbal communication skills in English are essential for effective interaction with users.
  • Demonstrated familiarity with both Mac and Windows operating systems, including troubleshooting common technical issues.
  • A positive and enthusiastic attitude, with a demonstrable willingness to learn and adapt to new technologies and challenges.

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How to Apply

  1. Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
  2. Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
  3. Fill Out the Application: On the official website, fill out the application form with the provided information.
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  5. Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
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