Technical Support Analyst (Integration Support) at First Advantage – Remote / Work From Home
Posted on June 19, 2026
Job Overview
| Company | First Advantage |
|---|---|
| Role / Position | Technical Support Analyst (Integration Support) |
| Location | Remote / Work From Home |
| Salary / CTC | As per industry standards |
| Job Type | Full-time |
About First Advantage
First Advantage is a global leader in providing comprehensive background check solutions and identity verification services. With a commitment to innovation and customer success, the company empowers businesses worldwide to make confident hiring decisions. Operating across diverse industries, First Advantage is recognized for its reliable and efficient services, fostering trust and security in the employment ecosystem.
Technical Support Analyst (Integration Support) – Job Description
First Advantage is seeking a skilled Technical Support Analyst specializing in integration support to join our dynamic team in Bangalore/Mumbai. This full-time role involves ensuring the seamless operation of application integrations and related systems. The Technical Support Analyst will play a crucial part in monitoring, troubleshooting, and resolving critical integration issues, thereby contributing to the stability of our production environment and supporting business continuity in India.
Key Responsibilities
- Provide daily production support for application and system integrations.
- Monitor integration processes, data transfers, and application performance, identifying and resolving issues proactively.
- Troubleshoot complex technical problems to ensure swift and effective resolution, minimizing any impact on business operations.
- Collaborate with internal technical teams and external vendors to diagnose and resolve integration-related challenges.
- Conduct root cause analysis for recurring incidents and implement measures to prevent future occurrences.
- Apply necessary patches, upgrades, and new releases to integration platforms and associated systems.
- Maintain comprehensive documentation of incidents, resolutions, and system configurations.
- Liaise with business stakeholders to understand integration requirements and ensure business continuity during production incidents.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Proven experience in technical support, with a focus on integration environments.
- Solid understanding of integration technologies including APIs (REST, SOAP, XML, JSON, Web Services).
- Strong analytical and problem-solving skills for efficient troubleshooting of complex technical issues.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across technical and non-technical teams.
- Detail-oriented with strong organizational and multitasking capabilities.
- Familiarity with middleware tools like MuleSoft is a significant advantage.
Required Skills
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Frequently Asked Questions – Technical Support Analyst (Integration Support) at First Advantage
The salary for the Technical Support Analyst (integration support) role at First Advantage is competitive and will be determined based on industry standards and the candidate’s experience and qualifications. Specific salary details can be discussed during the interview process.
Interested candidates can apply for the Technical Support Analyst role by visiting the provided ‘Apply Link’. This will direct you to the official First Advantage careers portal where you can submit your application online.
First Advantage is a global leader in background screening and identity verification services, known for its commitment to innovation and employee growth. The company fosters a supportive work environment and offers opportunities for professional development, making it a reputable choice for IT professionals.
The essential skills for this Technical Support Analyst position include strong knowledge of integration technologies like APIs (REST, SOAP, XML, JSON, Web Services), excellent troubleshooting and analytical abilities, and proficiency with middleware tools such as MuleSoft. Effective communication and collaboration are also crucial.
This Technical Support Analyst position is a full-time role and offers a remote work arrangement, allowing you to work from anywhere. While the posting mentions Bangalore/Mumbai, the role is flexible and remote.
How to Apply for Technical Support Analyst (Integration Support) at First Advantage
- Read through all job details and requirements on this page.
- Click the Apply Now button below to go to the official application page.
- Fill out the application form with accurate and complete information.
- Attach an updated resume highlighting skills like API Integration, REST, SOAP, XML.
- Double-check your details before submitting.
Other Information
First Advantage is an equal opportunity employer. Remote work is offered for this position.
We are not affiliated with First Advantage. All job details are sourced from official postings.
Please verify all information on the official company website before applying.
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