Technical Support Specialist at APEXX – Remote / Work From Home
Posted on June 28, 2026
Job Overview
| Company | APEXX |
|---|---|
| Role / Position | Technical Support Specialist |
| Location | Remote / Work From Home |
| Salary / CTC | As per industry standards |
| Job Type | Full-time |
About APEXX
APEXX is a dynamic fintech company revolutionizing payment processing solutions. They are committed to providing innovative and reliable services to their merchants. Join their growing team and contribute to their mission of simplifying complex payment ecosystems.
Technical Support Specialist – Job Description
APEXX is seeking a dedicated Technical Support Specialist to join their remote team in India. As a Technical Support Specialist at APEXX, you will be instrumental in providing excellent support to our merchants, ensuring swift resolution of technical queries and incidents. This full-time role involves hands-on investigation and communication to maintain high service standards.
Key Responsibilities
- Investigate and troubleshoot technical issues encountered by merchants.
- Identify and categorize incidents using the APEXX technical incident matrix.
- Conduct thorough first-line investigations for all incoming technical queries.
- Determine appropriate escalation paths for complex technical problems.
- Deliver exceptional support to merchants concerning their inquiries and issues.
- Investigate and address out-of-hours incidents reported by merchants.
- Initiate the incident management process and escalate to L2 support when necessary.
- Prepare and disseminate merchant communications regarding technical incidents.
- Manage phone communications with merchants for ongoing incident resolution.
- Facilitate effective team communication during shift handovers and daily stand-ups.
Required Qualifications
- Proven experience as a Technical Support Engineer, preferably within a startup or fintech environment.
- Proficiency in utilizing ticketing and collaboration platforms like Freshdesk, Jira, and Confluence.
- Demonstrated basic to intermediate SQL skills for data analysis.
- Familiarity with tools such as Postman, Excel, Kibana, or Grafana is considered an advantage.
Required Skills
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Frequently Asked Questions – Technical Support Specialist at APEXX
The salary for the Technical Support Specialist position at APEXX is competitive and will be determined based on industry standards and your relevant experience. APEXX offers a comprehensive benefits package in addition to compensation.
To apply for the Technical Support Specialist position at APEXX, please click on the provided ‘Apply Link’ in the job posting. Ensure you submit all requested information and any supporting documents through the application portal.
APEXX is known for its innovative approach in the fintech sector and offers a supportive work environment with opportunities for learning and development. They provide benefits such as health insurance, personal days, and team-building activities.
Key skills for this role include strong troubleshooting abilities, proficiency with ticketing systems like Freshdesk and Jira, basic to intermediate SQL knowledge, and effective communication skills. Familiarity with tools like Postman, Kibana, or Grafana is also beneficial.
Yes, the Technical Support Specialist position at APEXX is a remote role, allowing you to work from anywhere in India. This offers flexibility and the opportunity to be part of a global team.
How to Apply for Technical Support Specialist at APEXX
- Read through all job details and requirements on this page.
- Click the Apply Now button below to go to the official application page.
- Fill out the application form with accurate and complete information.
- Attach an updated resume highlighting skills like SQL, Freshdesk, Jira, Confluence.
- Double-check your details before submitting.
Other Information
APEXX offers a range of benefits including optional health insurance for employees and dependents, 15 personal days plus festival holidays, paid leave for charity work, and continuous learning opportunities including leadership training. Employees also benefit from monthly lunch and learns, team outings, and incentives.
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Please verify all information on the official company website before applying.
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