Job Overview

About Genea

Genea is a leading innovator in smart building technology, offering comprehensive solutions for building management and tenant experience. This growing company is committed to enhancing efficiency and connectivity within the real estate sector. Join Genea to be part of a forward-thinking team dedicated to shaping the future of smart buildings.

Technical Service Representative Level I – Job Description

Genea is seeking a dedicated Technical Service Representative Level I (Part-time) for their remote operations. This role involves providing essential customer support and technical assistance, contributing to the seamless deployment of Genea’s innovative smart building solutions. The position offers flexible hours, with specific scheduled shifts, and the opportunity for growth and potential conversion to a full-time role.

Key Responsibilities

• Deliver prompt telephone, chat, and email support for customer and tenant troubleshooting requests and incidents.
• Log all support requests and incidents accurately within Zendesk, capturing detailed information for each.
• Utilize the CRM system to diligently track and manage physical assets related to deployments.
• Assist in the configuration and setup of equipment to support ongoing Genea deployments.
• Escalate complex incidents to the appropriate internal teams or higher support levels.
• Proactively identify and resolve technical issues impacting user experience.
• Collaborate with team members to share knowledge and improve support processes.
• Perform other related duties as assigned by management to ensure operational efficiency.

Required Qualifications

• Possess 1-3 years of prior experience in a technical support role.
• Demonstrate foundational knowledge of IPv4 networks, VLAN configurations, and remote connection tools.
• Have proven experience in learning new software/web-based applications and assisting others with their usage.
• Exhibit the ability to thrive in a collaborative and dynamic team environment.
• Offer flexibility to work a schedule that may include early mornings, late evenings, nights, weekends, and holidays.
• High school diploma or equivalent; Associate’s or Bachelor’s degree in a related field is a plus.

Required Skills

Frequently Asked Questions – Technical Service Representative Level I at Genea

How to Apply for Technical Service Representative Level I at Genea

1. Read through all job details and requirements on this page.
2. Click the Apply Now button below to go to the official application page.
3. Fill out the application form with accurate and complete information.
4. Attach an updated resume highlighting skills like Zendesk, Customer Support, Technical Troubleshooting, IPv4 Networks.
5. Double-check your details before submitting.

Other Information

This is a part-time, 20-hour per week role with specific scheduled shifts on Saturdays (10:00 AM – 8:00 PM PST) and Sundays (6:00 AM – 4:00 PM PST). The position is temporary through the end of the year, with potential for extension or full-time conversion.

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