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Customer Delight Associate
About the Company
Zomato is a leading food delivery platform focused on creating great customer experiences.
Job Description
Zomato is seeking enthusiastic individuals to join their team as Customer Delight Associates. This role is central to ensuring users feel heard, supported, and delighted through exceptional customer service. The ideal candidate will be passionate about problem-solving and possess a natural inclination to exceed customer expectations, transforming challenges into positive interactions.
| Company Name | Zomato |
|---|---|
| Role | Customer Delight Associate |
| Location | Gurugram & Hyderabad |
| Salary | |
| Job Type | Full-time |
Responsibilities
- Engage confidently and clearly with customers to address their needs and concerns.
- Utilize logical thinking and quick presence of mind to effectively manage various customer situations.
- Demonstrate a high sense of ownership, ensuring customer issues are resolved completely and satisfactorily.
- Contribute to a positive customer experience by turning concerns into delightful moments.
Qualifications
- Experience: 0-2 years.
- Strong communication skills.
- Logical thinking and presence of mind.
- High ownership mindset.
Skills
ATS Keywords
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Frequently Asked Questions
Interested candidates are encouraged to share their CV at cdhiring@zomato.com with the subject line ‘Application for Customer Delight Associate’.
The role is open to candidates with 0 to 2 years of experience.
The available locations are Gurugram and Hyderabad.
Key skills include strong communication, logical thinking, presence of mind, and a high ownership mindset.
Yes, feel free to share the opportunity with individuals who you believe would be a perfect fit for the team.
Other Information
Candidates are encouraged to share their CV via email. Referrals are welcome. The company emphasizes a customer-first approach.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
