Job Overview

About eBay

eBay is a leading global e-commerce platform renowned for revolutionizing how people shop and sell worldwide. With a commitment to innovation, authenticity, and empowering economic opportunity, eBay connects millions of buyers and sellers across over 190 markets. The company fosters a culture where bold ideas are welcomed and individuals can bring their unique selves to work, driving the future of online retail.

Seller Success Advisor – Job Description

eBay is actively seeking a dedicated Seller Success Advisor to join their HiPo team in India. This remote role is pivotal in ensuring a seamless and successful onboarding experience for new sellers on the eBay platform. As a Seller Success Advisor, you will guide sellers through core functionalities, best practices, and ongoing support to foster their growth and satisfaction. This full-time position offers the opportunity to contribute significantly to the seller community and eBay’s mission.

Key Responsibilities

• Initiate contact with new sellers, inviting them to join the dedicated program.
• Serve as the primary point of contact for sellers through calls, emails, and virtual meetings, offering support on platform tools and policies.
• Assist sellers with product listing, inventory setup, and listing optimization strategies.
• Educate sellers on effective promotional activities, advertising tools, and eBay’s selling best practices.
• Monitor seller activity and performance metrics to ensure a healthy and steady ramp-up on the platform.
• Identify and resolve seller challenges, whether technical, operational, or performance-related, escalating issues to cross-functional teams when necessary.
• Provide regular performance insights and actionable plans to help sellers enhance their sales.
• Conduct regular health check-ins with sellers to gather feedback and ensure high levels of satisfaction.
• Coordinate with internal teams to ensure smooth resolution of seller issues.

Required Qualifications

• Minimum of 1 year of experience in seller operations or a related field.
• Proven experience in account management, client onboarding, customer success, or seller operations, preferably within e-commerce or a marketplace.
• Excellent command of both spoken and written English communication.
• Strong aptitude for problem-solving and the ability to manage multiple tasks concurrently.
• Proficiency in using CRM tools, Microsoft Excel/Google Sheets, and foundational e-commerce technologies.
• Demonstrated customer-first mindset and a strong orientation towards service.
• Capacity to effectively manage numerous accounts and competing priorities.
• Ability to analyze data and comfort working with performance metrics.

Required Skills

Frequently Asked Questions – Seller Success Advisor at eBay

How to Apply for Seller Success Advisor at eBay

1. Read through all job details and requirements on this page.
2. Click the Apply Now button below to go to the official application page.
3. Fill out the application form with accurate and complete information.
4. Attach an updated resume highlighting skills like Account Management, Customer Onboarding, Customer Success, Seller Operations.
5. Double-check your details before submitting.

Other Information

Travel is required for this role. eBay is an equal opportunity employer committed to diversity and inclusion. They may use AI tools for administrative tasks in the hiring process and are transparent about data handling and AI usage in their Talent Privacy Notice.

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