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Role :Jr.Customer Success Executive (Remote)
Location :Work From Home
About the company and role
Comet Chat Careers is a leading company committed to Company’s mission or purpose. We are seeking a highly motivated Jr.Customer Success Executive (Remote) to join our team in Work From Home. In this role, you will be responsible for described the primary responsibilities below please have a look. We are looking for individuals with a strong background in Relevant skills or experience mentioned bellow, excellent problem-solving abilities, and a passion for Industry/Fied. If you are a talented and dedicated professional who thrives in a fast-paced environment, we encourage you to apply.
Job Description
CometChat provides a comprehensive communication platform enabling businesses to seamlessly integrate customized in-app messaging— encompassing text, voice, and video—directly into their applications. This eliminates the need for businesses to develop messaging features from the ground up. It allows their users to communicate effectively, fostering a unified customer experience, boosting engagement and retention, and ultimately driving revenue growth.
Leveraging user-friendly UI kits and robust SDKs, CometChat empowers both startups and large enterprises to effortlessly deploy a feature-rich, scalable, and secure user-to-user communication module.
Our company's rapid growth is substantiated by several market validations, including our successful participation in the Techstars Boulder Accelerator in 2019, and subsequent investments from reputable firms such as iSeed Ventures, Range Ventures, Silicon Badia, noncapital, and Matchstick Ventures. Furthermore, CometChat secured Series A funding from Signal Peak Ventures. This signifies significant market confidence in our innovative communication solutions.
Company Name | Comet Chat Careers |
---|---|
Role | Jr.Customer Success Executive (Remote) |
Location | Work From Home |
Salary | As per Company norms |
Job Type | Full time |
Responsibilities
- Proactively monitor and address failed payment activity, communicating directly with customers to prevent service interruptions. This includes clear and timely communication to resolve payment issues.
- Monitor churn risk indicators and engage with at-risk customers to understand their concerns and implement preventative measures to retain their business.
- Maintain consistent engagement with assigned client accounts, managing post-sales activities to ensure customer satisfaction and retention.
- Conduct regular account reviews (monthly) to identify opportunities for service upgrades and expansion of our relationship.
- Serve as a primary point of contact for customers, providing prompt and accurate responses to technical inquiries.
- Participate in customer calls and respond to customer emails efficiently and professionally.
- Employ a data-driven approach in daily activities, prioritizing tasks that directly contribute to account health, customer satisfaction, and minimizing churn.
- Contribute to the development and improvement of scalable processes that adapt to the company's evolving needs.
- Assist in the project management of new customer implementations, ensuring a smooth onboarding experience.
- Develop a thorough understanding of customer use cases and product functionality to create highly relevant and effective customer engagement strategies.
- Collaborate with the Research and Development (R&D) team to identify methods for analyzing customer product usage and devise strategies to enhance customer engagement with the platform.
Education Qualification
- Minimum of one year of professional experience in a Customer Success role.
- Demonstrated ability to grasp and clearly communicate technical concepts and their corresponding business value to clients.
Skills
- Exceptional organizational skills, including the ability to prioritize tasks, plan effectively, and deliver results independently.
- Proven ability to work effectively both independently and remotely, demonstrating strong self-management skills.
- Proactive approach to managing client accounts and anticipating customer needs.
- Excellent written and verbal communication skills in English are essential.
- Confidence and proficiency in communicating with customers via email and video calls.
- A collaborative and solution-oriented mindset, demonstrated both when working directly with customers and partnering internally to resolve issues or identify opportunities.
- Experience with HubSpot, Slack, Zoom, and Google Suite is required.
- Alignment with our company values and a passion for the impact of chat technology in an increasingly digital world.
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