Customer Delight Associate at Zomato – Gurugram, Hyderabad, Remote / Work From Home
Posted on June 19, 2026
Job Overview
| Company | Zomato |
|---|---|
| Role / Position | Customer Delight Associate |
| Location | Gurugram, Hyderabad, Remote / Work From Home |
| Salary / CTC | As per industry standards |
| Job Type | Full-time |
About Zomato
Zomato is a leading global restaurant aggregator and food delivery company, dedicated to making dining experiences seamless and enjoyable. With a strong presence across India and internationally, Zomato prides itself on innovation and customer satisfaction. Join a dynamic team that is revolutionizing the food tech industry and shaping the future of how people eat.
Customer Delight Associate – Job Description
Zomato is actively seeking enthusiastic Customer Delight Associates to join our growing teams in Gurugram and Hyderabad, with remote work opportunities available. As a Customer Delight Associate, you will be the primary point of contact for our users, ensuring exceptional support throughout their Zomato journey. This full-time role involves managing customer interactions across various channels and resolving issues promptly and efficiently.
Key Responsibilities
- Resolve customer issues with a proactive and empathetic approach.
- Go above and beyond to ensure a positive customer experience.
- Transform customer concerns into opportunities for building loyalty.
- Provide comprehensive end-to-end customer support via multiple channels.
- Engage in both inbound and outbound customer interactions.
- Effectively manage escalations and resolve customer grievances.
- Process refunds, handle warranty claims, and gather NPS feedback.
- Utilize Freshdesk and Zoho ticketing systems for case management.
Required Qualifications
- 0-2 years of experience in customer support or a related field.
- Demonstrated ability to solve problems effectively and efficiently.
- A natural inclination to exceed customer expectations.
- Proven experience in managing customer interactions.
- Familiarity with CRM ticketing systems is a plus.
- Excellent communication and interpersonal skills.
Required Skills
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Frequently Asked Questions – Customer Delight Associate at Zomato
The salary for a Customer Delight Associate at Zomato is determined based on industry standards and the candidate’s experience. Zomato offers competitive compensation packages for this full-time role.
You can apply for the Customer Delight Associate position at Zomato through the provided LinkedIn application link. Ensure your profile is up-to-date and highlights your relevant customer service experience.
Zomato is a dynamic and fast-growing company in the food tech industry, known for its innovative culture and commitment to employee growth. It offers a stimulating environment for those passionate about customer satisfaction and technology.
Key skills for this role include strong problem-solving abilities, excellent communication, empathy, and the capacity to go the extra mile for customers. Experience with ticketing systems like Freshdesk and Zoho is also beneficial.
The Customer Delight Associate role is available in Gurugram and Hyderabad, with the flexibility of remote or work-from-home options for eligible candidates.
How to Apply for Customer Delight Associate at Zomato
- Read through all job details and requirements on this page.
- Click the Apply Now button below to go to the official application page.
- Fill out the application form with accurate and complete information.
- Attach an updated resume highlighting skills like Customer Service, Problem-Solving, Communication, Empathy.
- Double-check your details before submitting.
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Please verify all information on the official company website before applying.
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