Job Overview

About Bloomreach

Bloomreach is a leading AI-powered commerce experience cloud that fuels millions of online shoppers worldwide. Their innovative solutions help businesses personalize the customer journey and drive significant revenue growth. As a key player in the e-commerce technology sector, Bloomreach is recognized for its commitment to customer success and cutting-edge digital transformation.

Technical Support Specialist – Job Description

Bloomreach is seeking a motivated Technical Support Specialist to join their dynamic team. In this full-time, remote role, you will be responsible for providing exceptional technical assistance and ensuring customer satisfaction with the Loomi Platform. This position is ideal for individuals with strong problem-solving skills and a passion for delivering outstanding support in a fast-paced SaaS environment.

Key Responsibilities

• Manage and resolve technical support tickets on the Loomi Platform, employing structured diagnostics for swift and clear solutions.
• Maintain proactive communication and high ticket hygiene to ensure an empathetic and seamless customer support experience.
• Achieve and consistently meet L1 Key Performance Indicators (KPIs) and Service Level Agreement (SLA) targets.
• Develop and publish Knowledge Base articles to improve team resolution speed and maintain consistency.
• Provide 24×7 support coverage and actively participate in the on-call rotation as per team guidelines.
• Cultivate in-depth product and technical knowledge of the Loomi Platform and related technologies.
• Communicate technical information with clarity and empathy to diverse audiences.
• Collaborate with engineering and product teams to identify and report platform issues or enhancement opportunities.

Required Qualifications

• Possess 1-3 years of professional experience in technical support, customer success, IT helpdesk, consultancy, marketing, campaigns, or CRM.
• Demonstrate a proven ability to troubleshoot technical issues systematically and explain findings clearly to non-technical stakeholders.
• Exhibit fluent English proficiency with exceptional written and verbal communication skills.
• Experience working with SaaS platforms and a solid understanding of web technologies.
• Familiarity with cloud-based systems and their underlying infrastructure.
• A Bachelor’s degree in a relevant field (e.g., Computer Science, Information Technology) is preferred but not strictly required for exceptional candidates.

Required Skills

Frequently Asked Questions – Technical Support Specialist at Bloomreach

How to Apply for Technical Support Specialist at Bloomreach

1. Read through all job details and requirements on this page.
2. Click the Apply Now button below to go to the official application page.
3. Fill out the application form with accurate and complete information.
4. Attach an updated resume highlighting skills like Technical Support, Customer Service, SaaS Platforms, Web Technologies.
5. Double-check your details before submitting.

Other Information

This role requires flexible working hours and involves participation in a 24×7 on-call rotation. Bloomreach emphasizes a strong company culture defined by its 5 core values and 10 underlying key behaviors.

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