Customer Support Associate – Voice Process at Amazon – Hyderabad
Posted on June 07, 2026
Job Overview
| Company | Amazon |
|---|---|
| Role / Position | Customer Support Associate – Voice Process |
| Location | Hyderabad |
| Salary / CTC | 3.5 – 4.5 Lacs P.A. |
| Job Type | Full Time, Permanent |
About Amazon
Amazon, a global e-commerce and cloud computing giant, was founded in 1994 and has since grown into the world’s most customer-centric company. Known for its expansive product catalog and innovative supply chain and customer support services, Amazon consistently drives technological advancements. The company fosters a culture of innovation, encouraging employees to experiment and learn from failures, embodying its ‘Day 1’ mentality.
Customer Support Associate – Voice Process – Job Description
Amazon is hiring for a Customer Support Associate for a Work From Office role in Hyderabad. This full-time, permanent position offers an excellent opportunity to join Earth’s Most Customer-Centric Company. Ideal for candidates in Hyderabad, this role involves managing customer interactions and providing exceptional support. As a Customer Support Associate at Amazon Hyderabad, you will be instrumental in enhancing customer satisfaction through effective communication and problem-solving.
Key Responsibilities
- Provide excellent customer service via voice channels.
- Address customer inquiries and resolve issues promptly and efficiently.
- Maintain a high level of customer satisfaction through empathetic and professional interactions.
- Adhere to company policies and procedures in all customer communications.
- Collaborate with team members to share best practices and improve service quality.
- Meet or exceed performance targets for customer service metrics.
- Accurately document customer interactions and resolutions in the CRM system.
- Adapt to flexible shift schedules, including night shifts, as required by business needs.
- Ensure compliance with all operational guidelines and quality standards.
- Contribute to a positive and supportive team environment.
Required Qualifications
- Minimum qualification: 12th Pass (10+2).
- Graduates and post-graduates are also eligible to apply.
- Freshers are welcome; candidates with prior BPO experience will have an advantage.
- Excellent English written and spoken communication skills are mandatory.
- Willingness to work in night shifts and flexible schedules with rotating week offs.
- Must be comfortable with a strict Work From Office arrangement.
- Candidates should not be currently pursuing regular college education.
- Demonstrated ability to handle voice-based customer interactions.
Required Skills
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Frequently Asked Questions – Customer Support Associate – Voice Process at Amazon
The compensation for this role ranges from 3.5 to 4.5 Lacs Per Annum (LPA), with a base pay of INR 385,000 to INR 456,750. Additional benefits like a meal card, health insurance, and night shift allowance are also provided.
Interested candidates are required to register via the provided link: https://pulse.amazon/survey/NXQAGKHI?source=Naukri. This registration is a mandatory step to apply for the Amazon Career Day event.
Amazon is recognized globally and in India for its innovative culture and commitment to customer-centricity. With multiple corporate offices in India, including Hyderabad, the company fosters collaboration and offers opportunities for upskilling and career growth.
Essential skills include excellent English written and spoken communication, proficiency in voice processes, strong problem-solving abilities, and customer service aptitude. Adaptability to night shifts and a willingness to work from the office are also crucial.
Yes, freshers are welcome to apply for this position. While prior BPO experience provides an edge, the minimum qualification is 12th pass, making it accessible for individuals new to the workforce.
How to Apply for Customer Support Associate – Voice Process at Amazon
- Read through all job details and requirements on this page.
- Click the Apply Now button below to go to the official application page.
- Fill out the application form with accurate and complete information.
- Attach an updated resume highlighting skills like Customer Service, Voice Process, International Voice Process, English Communication.
- Double-check your details before submitting.
Other Information
Amazon adheres to fair and equal recruitment practices and does not request fees at any stage of the hiring process. Beware of imposters and report any unfair, unequal, or illegal practices.
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