Global Service Desk Associate at HCLTech – Lucknow, Nagpur, Madurai, Vijayawada
Posted on June 24, 2026
Job Overview
| Company | HCLTech |
|---|---|
| Role / Position | Global Service Desk Associate |
| Location | Lucknow, Nagpur, Madurai, Vijayawada |
| Salary / CTC | As per industry standards |
| Job Type | Full-time |
About HCLTech
HCLTech is a leading global technology company dedicated to empowering its clients to reimagine their digital future. With a strong presence across various industries, HCLTech offers a wide range of IT services and solutions. They are recognized for their innovative approach and commitment to delivering exceptional value to their global clientele.
Global Service Desk Associate – Job Description
HCLTech is seeking enthusiastic individuals for the Global Service Desk Associate role in Lucknow, Nagpur, Madurai, and Vijayawada. This full-time position is ideal for fresh graduates looking to kickstart their careers in a dynamic IT support environment. Successful candidates will be integral to providing essential technical assistance to a global client base.
Key Responsibilities
- Provide first-level technical support and troubleshooting to end-users.
- Document and track all service desk interactions and resolutions.
- Escalate complex technical issues to appropriate support teams.
- Maintain a high level of customer service and user satisfaction.
- Adhere to established service level agreements (SLAs) and operational procedures.
- Contribute to knowledge base articles and support documentation.
- Monitor system performance and identify potential issues.
- Participate in team meetings and contribute to process improvements.
Required Qualifications
- Any Fresher Graduate with a strong academic record.
- Graduation passing years: 2024, 2025, or 2026.
- Eligibility for CTC offered based on the HCLTech standard grid (requiring 60% and above marks).
- Willingness to sign a service agreement for 12 months.
- Excellent communication and interpersonal skills.
- Basic understanding of IT support principles.
Required Skills
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Frequently Asked Questions – Global Service Desk Associate at HCLTech
The salary for the Global Service Desk Associate position at HCLTech will be as per the standard HCLTech grid applicable. Candidates with 60% and above marks in their graduation are eligible for this CTC.
You can apply for the Global Service Desk Associate role at HCLTech by clicking on the provided apply link. Please ensure you meet the eligibility criteria before submitting your application.
Yes, HCLTech is a renowned global technology company that offers excellent opportunities for fresh graduates to build a career. They provide a supportive environment and exposure to diverse IT services.
Key skills for this role include strong customer service, technical troubleshooting abilities, excellent communication, and problem-solving skills. Basic knowledge of IT helpdesk operations is also beneficial.
There is a service agreement for 12 months applicable for this role. Candidates should be aware of the liability to pay 50,000 INR if they leave before completing this period.
How to Apply for Global Service Desk Associate at HCLTech
- Read through all job details and requirements on this page.
- Click the Apply Now button below to go to the official application page.
- Fill out the application form with accurate and complete information.
- Attach an updated resume highlighting skills like Customer Service, Technical Support, Troubleshooting, Communication Skills.
- Double-check your details before submitting.
Other Information
Candidates are liable to pay 50,000 INR if they leave before completing 12 months of service.
We are not affiliated with HCLTech. All job details are sourced from official postings.
Please verify all information on the official company website before applying.
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