About the company and role

Kuku FM is a leading company committed to Company’s mission or purpose. We are seeking a highly motivated Customer Delight Executive to join our team in as per business needs. In this role, you will be responsible for described the primary responsibilities below please have a look. We are looking for individuals with a strong background in Relevant skills or experience mentioned bellow, excellent problem-solving abilities, and a passion for Industry/Fied. If you are a talented and dedicated professional who thrives in a fast-paced environment, we encourage you to apply.

Job Description

Kuku FM seeks a highly motivated and skilled Customer Support Associate to join our dynamic team. The perfect candidate will possess exceptional communication abilities, demonstrating fluency in both English and Hindi. A working knowledge of one or more South Indian languages (Telugu, Tamil, Kannada, or Malayalam) is highly desirable but not required. This role demands a versatile approach to customer support, encompassing phone calls, online chat interactions, and email correspondence. You will be a key part of providing exceptional support to our valued users.

Responsibilities

• Deliver outstanding customer service across a variety of communication channels, including phone, chat, and email.
• Efficiently address and resolve customer queries, problems, and complaints in a timely and effective manner.
• Maintain a comprehensive understanding of Kuku FM's products and services, ensuring accurate and helpful responses to customer inquiries.
• Work collaboratively with your team members to create a cohesive and seamless customer support experience.
• Meticulously document all customer interactions within our CRM system to maintain accurate records and improve support processes.
• Proactively identify areas for improvement within our customer support processes and implement effective solutions to enhance the customer experience. This includes contributing to process optimization and efficiency gains.

Education Qualification

• While specific qualifications are not explicitly listed, a demonstrable ability to excel in a customer-facing role is essential. Prior customer service experience is a plus, but not a strict requirement. Enthusiasm, a positive attitude, and a commitment to providing excellent customer service are key attributes.

Skills

• Exceptional verbal and written communication skills are paramount.
• Fluency in English and Hindi is mandatory; proficiency in any South Indian language (Telugu, Tamil, Kannada, or Malayalam) is a significant advantage.
• A team-player with a collaborative spirit and the ability to work effectively within a team environment.
• Previous experience in a customer support role is preferred but not essential; a proven ability to resolve customer issues effectively is valued above all else.
• Working knowledge and experience with CRM systems and popular customer support tools such as Freshdesk and Freshchat are highly beneficial.

How to Apply

1. Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
2. Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
3. Fill Out the Application: On the official website, fill out the application form with the provided information.
4. Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
5. Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.