SBI Card is hiring for Executive – VKYC, Support | Apply Now

What you will do

Any skills related to the role

the selected Should have excellent English & Telugu communication with a decent accent

Handling assigned Video KYC cases from Production delivery with accuracy: This role involves direct interaction with potential and existing customers via video call, following the defined SOPs
Complete VKYC tasks on time and keep the Ageing Inventory under control
Execute and decide diligently to guarantee strict compliance with policy guidelines
Promote Process Initiatives and Improvement Ideas within the KYC process
Role Accountability

Review, execute and decide on the assigned cases for Video KYC processes: This involves close coordination with sales team spocs and the customer by performing the Video KYC verification for potential and existing customers, in line with the defined process and policy
Ensure 100% adherence to the regulations and policy defined for the Video KYC process as well as KYC documents (Officially Valid Documents – OVDs). Ensure accurate updation of the decisioning files and system for the final decisions on the cases
Ensure that the benchmark productivity, accuracy and TAT targets are met, and also support the team in achieving the same
Ensure prioritization and closure of urgent emails from customers and internal stakeholders as well as VKYC referrals
Review the process and proactively identify gaps, highlighting them for changes, including communication templates, customer concerns and RCAs
Maintain and track process specific responsibilities assigned for any new changes in policies, systems or processes
Ensure almost zero complaints from internal and external customers by carrying out responsibilities accurately and on time
Handle exceptional requests, escalations, queries and activities as required by the business