Services Support Associate II, Contact Center at Deloitte – Hyderabad
Posted on June 07, 2026
Job Overview
| Company | Deloitte |
|---|---|
| Role / Position | Services Support Associate II, Contact Center |
| Location | Hyderabad |
| Salary / CTC | As per industry standards |
| Job Type | Full-time |
About Deloitte
Deloitte is a leading global provider of audit & assurance, consulting, tax & legal, and financial advisory services. With a reputation for excellence and a commitment to client success, Deloitte operates across numerous industries, leveraging its vast network of professionals to deliver impactful solutions. The firm is dedicated to making an impact that matters for its clients, its people, and society.
Services Support Associate II, Contact Center – Job Description
Deloitte is seeking a Services Support Associate II for their Global Contact Center in Hyderabad. This full-time role involves providing crucial technical and customer support for hardware, software, and access issues. The ideal candidate will excel in resolving a variety of support interactions, ensuring high levels of customer satisfaction. This is an excellent opportunity to join a dynamic team within a globally recognized professional services organization.
Key Responsibilities
- Resolve voice and non-voice support interactions, including phone, email, chat, and tickets, promptly.
- Analyze and address incidents and service requests for hardware, software, operating systems, and access.
- Escalate complex technical issues to appropriate support tiers when necessary.
- Document all incidents, troubleshooting steps, and resolutions accurately in the case management system.
- Monitor ongoing issues and environment changes, applying updated guidance during support interactions.
- Adhere to performance metrics, including customer satisfaction, contact quality, and schedule adherence.
- Contribute to knowledge base updates and provide support to team members.
- Maintain a high level of technical proficiency to effectively assist end-users.
Required Qualifications
- Bachelor’s degree or diploma in Computer Science, Electronics, Commerce, Computer Applications, or a related field.
- 0-4 years of experience in technical support, help desk, contact center, or customer support.
- Proven experience handling both voice and non-voice support interactions.
- Demonstrated experience documenting incidents and service requests using CRM or ticketing tools.
- Solid understanding of computer hardware, software, networking, and internet fundamentals.
- Proficiency in Microsoft Office applications, particularly Outlook.
Required Skills
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Frequently Asked Questions – Services Support Associate II, Contact Center at Deloitte
The salary for a Services Support Associate II role at Deloitte in Hyderabad is competitive and will be determined based on industry standards and the candidate’s qualifications and experience. Specific salary details are typically discussed during the interview process.
To apply for the Services Support Associate II position at Deloitte, please visit the provided ‘Apply Link’. Follow the instructions on the Deloitte careers portal to submit your application for this Hyderabad-based role.
The key responsibilities include resolving voice and non-voice support interactions, analyzing and addressing hardware/software incidents, documenting resolutions, and meeting performance metrics. You will be a vital part of the Global Contact Center’s IT Support team.
Candidates should possess a Bachelor’s degree or diploma in a relevant field and have 0-4 years of experience in technical support or contact centers. Experience with voice/non-voice interactions and CRM/ticketing tools is essential.
This Services Support Associate II position is based in Hyderabad. The job details specify Hyderabad as the work location, and it is a full-time role within the Global Contact Center.
How to Apply for Services Support Associate II, Contact Center at Deloitte
- Read through all job details and requirements on this page.
- Click the Apply Now button below to go to the official application page.
- Fill out the application form with accurate and complete information.
- Attach an updated resume highlighting skills like Technical Support, Customer Service, Help Desk, Contact Center Operations.
- Double-check your details before submitting.
Other Information
Shift Timings: 2 PM to 11 PM
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