Job Overview

About Genea

Genea is a leading provider of building management software solutions, leveraging cutting-edge technology to optimize building operations and tenant experiences. Known for innovation and client-centric service, Genea is a growing force in the PropTech industry. They are dedicated to creating smart, efficient, and sustainable building environments for their diverse clientele.

Technical Services Representative Level I (Part-time) – Job Description

Genea is seeking a motivated Technical Services Representative Level I (Part-time) for a remote role, focusing on providing essential support to customers and tenants. This part-time position, initially a contract through the end of the year with potential for extension or full-time conversion, involves troubleshooting technical issues and assisting with equipment setup. The role is crucial for maintaining client satisfaction and ensuring smooth Genea deployments, operating on a flexible schedule.

Key Responsibilities

• Deliver prompt telephone, chat, and email support for customer and tenant troubleshooting requests and incidents.
• Accurately log all requests and incidents within Zendesk, capturing comprehensive details for each issue.
• Utilize the CRM system to effectively track and manage physical assets associated with deployments.
• Assist with the configuration and setup of hardware and software for Genea deployments.
• Escalate complex incidents to the appropriate technical support tiers for resolution.
• Collaborate with team members to ensure efficient problem-solving and high customer satisfaction.
• Maintain detailed documentation of support interactions and resolutions.
• Perform other duties as assigned by management to support technical service operations.

Required Qualifications

• Possess 1-3 years of prior experience in a technical support role.
• Demonstrate basic understanding of IPv4 networks, VLAN configurations, and remote connection tools.
• Showcase experience in learning and guiding others through the use of software and web-based applications.
• Exhibit the ability to thrive in a collaborative team environment, contributing positively to team goals.
• Maintain a flexible work schedule, which may encompass early, late, or night shifts, as well as weekends and holidays.
• High school diploma or equivalent required; further technical certifications are a plus.

Required Skills

Frequently Asked Questions – Technical Services Representative Level I (Part-time) at Genea

How to Apply for Technical Services Representative Level I (Part-time) at Genea

1. Read through all job details and requirements on this page.
2. Click the Apply Now button below to go to the official application page.
3. Fill out the application form with accurate and complete information.
4. Attach an updated resume highlighting skills like Zendesk, Technical Support, Troubleshooting, Customer Service.
5. Double-check your details before submitting.

Other Information

This is a part-time, contract role requiring 20 hours per week, with scheduled working hours in PST time: Saturday 10:00 AM – 8:00 PM and Sunday 6:00 AM – 4:00 PM. The contract is set through the end of the year and offers the possibility of extension or conversion to a full-time position.

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