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Executive – Risk Management Team
About the Company
Swiggy is a leading food delivery platform.
Job Description
This role is within the Transaction Risk Management team, a critical component of the Trust and Safety department. The team is responsible for detailed analysis and investigation of transactions to identify, report, and mitigate fraud and abuse across customer, delivery executive, and restaurant partner segments. The output of this team serves as the primary source of truth for organizational efforts in combating these issues. The position involves continuous monitoring and in-depth investigation of fraudulent activities.
| Company Name | Swiggy |
|---|---|
| Role | Executive – Risk Management Team |
| Location | Bangalore |
| Salary | |
| Job Type | Remote with quarterly in-person meetups |
Responsibilities
- Analyze extensive datasets to detect recurring fraud patterns within the Customer Experience (CX), Delivery Executive (DE), and Restaurant (RX) domains. This includes identifying transactional fraud, related account abuse, and instances of collusion.
- Develop a comprehensive understanding of Swiggy’s business functions to enhance efficiency and drive process improvements.
- Collaborate with internal stakeholders to formulate and implement corrective action plans and preventive measures for fraud and abuse risk mitigation.
- Continuously monitor fraud risks and escalate findings to relevant stakeholders in a timely manner.
- Effectively handle product and analytics data, and generate reports.
- Apply strong communication, coordination, and analytical skills, coupled with high critical thinking capabilities, to navigate and succeed in a dynamic and evolving work environment.
Qualifications
- Strong attention to detail, critical thinking, and the ability to perform deep-dive analyses.
- Proficiency in Microsoft Excel and a solid understanding of business principles.
- Experience in e-commerce, specifically within Trust and Safety or Fraud Investigations domains, is preferred.
- Excellent interpersonal skills with the ability to collaborate with and influence cross-functional teams.
- Exceptional verbal and written communication abilities.
Skills
ATS Keywords
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Frequently Asked Questions
This is a remote position throughout the year, with mandatory quarterly in-person meetups in Bangalore (JAMBOREE). In critical project situations, employees may be requested to come to the office.
The team critically analyzes and investigates transactional data to identify, report, and reduce fraud and abuse across customer, delivery executive, and restaurant verticals, serving as the single source of truth for these issues.
Experience in e-commerce, specifically within Trust and Safety or Fraud Investigations domains, is preferred. Strong Excel skills and good business acumen are required, with SQL skills being an added advantage.
The role requires 0-4 years of experience.
Other Information
Swiggy is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, disability status, or any other characteristic protected by law. The job ID is 25962, and the role is for individuals with 0-4 years of experience, based in Bangalore.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
