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Customer Success Executive
About the Company
Moove is a global leader in building the world’s largest fleet and advanced technologies for mobility platforms. Their innovative Drive-to-Own (DTO) product offers a unique revenue-based financing model, empowering underserved mobility entrepreneurs with vehicle ownership opportunities. Supported by major partners like Uber and investors such as BlackRock, Moove operates across 19 cities on 6 continents. They are dedicated to transforming mobility to be safer, more efficient, and accessible for everyone, while simultaneously creating economic opportunities and fostering skills development within the sector.
Job Description
As a Customer Success Executive at Moove, you will be instrumental in ensuring client satisfaction and driving their success. This role involves cultivating strong customer relationships, deeply understanding their requirements, and proactively resolving any challenges. You will collaborate with various internal teams to deliver effective solutions, share valuable product insights, and contribute to the expansion of client accounts. This position presents a compelling chance to enhance client engagement, boost retention rates, and play a part in the ongoing enhancement of Moove’s products and services. The successful candidate will be responsible for monitoring driver performance, conducting daily check-ins, providing essential support, and resolving issues drivers encounter during transit. The role includes managing inbound and outbound calls to drivers, conducting driver surveys, compiling survey data, overseeing Moove vehicle accountability, and ensuring drivers adhere to company regulations and receive accurate information.
| Company Name | Moove |
|---|---|
| Role | Customer Success Executive |
| Location | Hyderabad, India |
| Salary | |
| Job Type | Off Roll |
Responsibilities
- Monitoring drivers’ performance.
- Conducting daily check-ins on drivers’ pulse.
- Supporting drivers.
- Solving driver’s issues while drivers are in transit.
- Receiving inbound calls from drivers.
- Making outbound calls to drivers.
- Conducting driver surveys.
- Compiling data from driver surveys.
- Accountability of all Moove vehicles.
- Ensuring that drivers obey rules and regulations as laid down by the company.
- Ensuring that drivers get the right information from the company.
Qualifications
- Degree in any discipline.
- 1-year experience in customer care/support roles.
- Experience in the transportation industry is an added advantage.
- Proficient in the use of Microsoft Suites (Excel).
- Ability to manage people.
- An eye for detail.
Skills
ATS Keywords
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Frequently Asked Questions
This is an ‘Off Roll’ position, meaning the employment is not directly with Moove as a permanent employee but through a third-party or contractor arrangement.
Key metrics include daily retention targets, weekly churn targets, daily ticket resolutions, daily driver performance (supply hour and trip targets), daily assistance to drivers in increasing earnings, and overall monitoring of the driver portfolio.
Experience in the transportation industry is considered an added advantage, but not a mandatory requirement.
Moove is strongly committed to diversity and inclusion, operating as an Equal Opportunities employer. They welcome individuals from all backgrounds and consider their Employment Equity Plan and Targets during the recruitment process.
Other Information
Moove emphasizes the importance of accurate information provided during the hiring process. Any misrepresentations, falsifications, or material omissions could lead to exclusion from consideration or termination of employment if already hired. The company’s core values are Compassion, Excellence, Innovation, Teamwork, Trust, and Ownership.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
