Disclaimer
Welcome to vthetecheejobs.com! We gather job listings from various sources, including job websites and company portals, to bring you the best opportunities tailored to your interests. While we strive to ensure accuracy, please verify job details independently before taking any action. It’s important to note that vthetecheejobs.com does not endorse any specific employers or job listings showcased on our platform, nor are we involved in the hiring process. We want you to know that we have no affiliations or partnerships with the companies listed. Your use of our website is at your own discretion, and we’re here to support you in your job search journey!
Product Support Engineer, University Graduate, 2026
About the Company
Google is a global technology company dedicated to creating products and services that improve the world. The gTech (Google Technical Services) organization plays a crucial role in bringing these products to life by providing support and technical services to a wide range of customers. gTech Ads specifically focuses on supporting Google’s extensive Ad products portfolio, assisting customers of all sizes to maximize their use of these products. The team offers various services, including self-help resources, in-product support, direct assistance with account setup and campaign implementation, media solutions, and complex technical and measurement solutions with consultative support for large clients. gTech Ads collaborates closely with Sales, Product, and Engineering teams within Google to develop enhanced solutions, tools, and services, aiming to improve products and elevate the client experience. As a global and cross-functional team, they are committed to ensuring customers achieve optimal return on investment with Google and maintaining their position as a trusted partner.
Job Description
This role is for a Product Support Engineer, specifically targeting university graduates for the 2026 intake. The position involves providing expert support for Google’s AI-driven advertising products, with a particular emphasis on performance marketing solutions. Key aspects of the job include understanding product intricacies, offering guidance, and troubleshooting issues. Responsibilities extend to developing and implementing automation tools to improve diagnostic and debugging processes, thereby enhancing support efficiency and accelerating issue resolution. A strong focus is placed on delivering exceptional customer service throughout the customer lifecycle, resolving problems for advertisers, Sales teams, agencies, and partners. This involves analyzing data and insights to devise action plans that address root causes of issues, contributing to knowledge management, operational improvements, account reviews, and product adoption. Collaboration with Sales, Product, Engineering, and other cross-functional teams is essential for continuous improvement of the client journey, resolving complex problems, and understanding customer pain points.
| Company Name | |
|---|---|
| Role | Product Support Engineer, University Graduate, 2026 |
| Location | Hyderabad, Telangana, India |
| Salary | |
| Job Type | University Graduate |
Responsibilities
- Apply subject matter expertise in Google’s AI-driven ad products, with a focus on performance max, by understanding intricate functionalities to provide guidance and troubleshooting effectively.
- Develop and implement automation tools for diagnostics and debugging, streamlining processes and enhancing support efficiency, leading to faster resolution times.
- Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google’s advertisers and Sales teams, agencies and partners.
- Analyze data and insights to create action plans to solve issues at the root cause for our customers focusing on knowledge management, operational improvements, account reviews and product adoption.
- Partner with our Sales, Product, Engineering and other cross-functional partner teams (as applicable) to own and continuously improve the journey of all clients across, resolve complex issues and understand customer pain points.
Qualifications
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- Experience with data/SQL and web technologies.
- Ability to work non-standard working hours in line with customer requirements.
- Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
- Experience working in technical product/cloud support/quality engineering/Site Reliability Engineering (SRE).
- Experience using Google Ads or other online advertising solutions and the media/tech landscape.
- Experience in technical troubleshooting or customer support in a tech organization, and customer-facing experience translating technical concepts and solutions to non-technical and executive audiences.
- Experience in solving issues and developing tactical perspectives on customer-focused solutions.
- Excellent customer first and empathetic mindset, and ability to own end-to-end experience and solutions.
Skills
ATS Keywords
Get instant updates on latest jobs!
Join our instagram and telegram channels.
To join our Instagram and Telegram channels click on instagram and telegram icons
Frequently Asked Questions
This is a University Graduate role for the 2026 intake, indicating a start date in 2026.
The role emphasizes support for Google’s AI-driven ad products, with a specific focus on ‘performance max’.
While not explicitly detailed, the emphasis on customer journey improvement, cross-functional collaboration, and developing solutions suggests a path for growth and learning within the organization.
The role requires the ability to work non-standard working hours in line with customer requirements.
The job posting does not explicitly mention visa sponsorship. Candidates are advised to check Google’s general careers page or contact the recruitment team for further information.
Other Information
Google is an equal opportunity and affirmative action employer committed to building a diverse workforce and fostering a culture of belonging. They provide equal employment opportunities regardless of various protected characteristics and offer accommodations for applicants with needs. English proficiency is a requirement for all roles unless otherwise specified. Google does not accept unsolicited resumes from recruitment agencies.
Tags
How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
