Technical Support Engineer at Zoho Corporation – India
Posted on May 22, 2026
Job Overview
| Company | Zoho Corporation |
|---|---|
| Role / Position | Technical Support Engineer |
| Location | India |
| Salary / CTC | As per industry standards |
| Job Type | Full-time |
About Zoho Corporation
Zoho Corporation is a leading Indian multinational technology company specializing in web-based business tools. With a vast suite of over 50 applications, Zoho empowers businesses worldwide to manage their operations, sales, marketing, and customer relationships efficiently. The company is recognized for its innovation, customer-centric approach, and commitment to providing affordable, powerful software solutions.
Technical Support Engineer – Job Description
Zoho Corporation is actively seeking talented Technical Support Engineers to join their dynamic team in India. As a full-time Technical Support Engineer, you will be instrumental in providing exceptional voice-based customer support for both international and domestic clients. This role offers an excellent opportunity to contribute to customer satisfaction and technical issue resolution within a globally recognized technology firm. Join us to enhance your career in technical support and contribute to Zoho’s continued success.
Key Responsibilities
- Deliver excellent voice-based technical support to international and domestic customers via inbound and outbound calls.
- Establish strong rapport with customers through clear, confident, and professional communication.
- Prioritize customer satisfaction and achieve high first-time resolution rates for reported issues.
- Collaborate effectively with the technical team to expedite the resolution of complex technical challenges.
- Identify and communicate knowledge gaps to the technical content team to improve self-help resources.
- Adapt to flexible work schedules, including a willingness to work night shifts.
- Document customer interactions and resolutions accurately in the support system.
- Troubleshoot and diagnose software and hardware issues reported by customers.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience in a customer-facing technical support role.
- Demonstrated ability to communicate technical information clearly and concisely.
- Strong problem-solving and analytical skills.
- Familiarity with customer support ticketing systems and remote assistance tools.
- Excellent interpersonal skills and a customer-centric attitude.
- Willingness to undergo training and adapt to new technologies.
Required Skills
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Frequently Asked Questions – Technical Support Engineer at Zoho Corporation
The salary for a Technical Support Engineer at Zoho Corporation is competitive and will be determined based on your qualifications, experience, and the specific requirements of the role. We offer compensation aligned with industry standards for similar positions in India.
To apply for the Technical Support Engineer role, please visit the provided application link: https://careers.zohocorp.com/jobs/Careers/193779000024445975/Technical-Support-Engineers. Ensure you fill out the application form completely and submit your resume.
Zoho Corporation is widely regarded as an excellent place to work, known for its innovative culture, employee growth opportunities, and commitment to work-life balance. The company fosters a learning environment and offers a platform for employees to excel in the technology sector.
Key skills for this Technical Support Engineer position include strong technical troubleshooting abilities, excellent communication and interpersonal skills, experience with voice support (inbound/outbound), and a customer-centric approach. Familiarity with Zoho products and CRM is beneficial.
Yes, this Technical Support Engineer position does require a willingness to work night shifts. This is to ensure comprehensive support coverage for our global customer base across different time zones.
How to Apply for Technical Support Engineer at Zoho Corporation
- Read through all job details and requirements on this page.
- Click the Apply Now button below to go to the official application page.
- Fill out the application form with accurate and complete information.
- Attach an updated resume highlighting skills like Technical Support, Customer Service, Troubleshooting, Problem-Solving.
- Double-check your details before submitting.
Other Information
Candidates must be willing to work night shifts to cater to international client support needs.
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Please verify all information on the official company website before applying.
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