Cactus is hiring for Customer Service Associate | Apply now

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Role :Customer Service Associate

Location :Chennai, India

Job Description

Cactus seeks a Customer Service Representative.

Responsibilities

  • Respond quickly to customer emails and CRM inquiries.
  • Own the customer experience, guiding purchasing, renewal, and service expansion decisions.
  • Demonstrate teamwork, punctuality, and problem-solving skills consistently.
  • Thoroughly understand customer needs, offering optimal pricing, service, and delivery.
  • Address support tickets promptly, providing helpful information for smooth service use.
  • Maximize customer satisfaction by resolving issues accurately and efficiently, exceeding SLAs.
  • Proactively address potential customer needs and issues; develop customer intuition to support their success.
  • Resolve complaints and account inquiries in a single interaction, fostering customer loyalty.
  • Represent customer needs to internal teams; exceed expectations to build brand preference, collaborating across teams on projects.
  • Handle tickets and resolve editing, translation, and publication support queries, escalating complex issues as needed.

Education Qualification

  • Excellent written and spoken English skills are required; additional languages are a plus.
  • 0-2 years of experience; customer service experience preferred.

Skills

  • Customer-centric approach.
  • Strong communication, persuasion, and interpersonal skills for achieving team goals.
  • Collaborative spirit, working effectively across teams to solve problems.
  • Excellent interpersonal and intercultural skills for global team collaboration.
  • Adaptability, positive attitude, and ability to perform under pressure.

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How to Apply

  1. Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
  2. Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
  3. Fill Out the Application: On the official website, fill out the application form with the provided information.
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  5. Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
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