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Role :Subject Matter Expert - Data Analytics (AI)
Location :as per business needs
About the company and role
Chegg is a leading company committed to Company’s mission or purpose. We are seeking a highly motivated Subject Matter Expert - Data Analytics (AI) to join our team in as per business needs. In this role, you will be responsible for described the primary responsibilities below please have a look. We are looking for individuals with a strong background in Relevant skills or experience mentioned bellow, excellent problem-solving abilities, and a passion for Industry/Fied. If you are a talented and dedicated professional who thrives in a fast-paced environment, we encourage you to apply.
Job Description
The Subject Matter Expert (SME) plays a vital role in our team, providing high-quality educational content and support to students. Leveraging extensive subject matter expertise and experience, the SME will perform core tasks including grading student work, providing real-time support via live chat, creating on-demand video tutorials, and conducting thorough quality assurance reviews to guarantee all content aligns with established standards. Beyond these core functions, the SME will actively participate in providing on-demand video assistance, contributing to community support initiatives, and leading engaging Q&A sessions to enhance student comprehension and participation. This position necessitates proactive learning, adeptness in managing complex assignments, and the ability to furnish constructive feedback and suggest process improvements. The SME will also collaborate closely with mentors to pinpoint and address areas needing improvement within the team, thereby contributing to the overall success and effectiveness of our educational programs. This includes mentoring and guiding other team members, specifically during their initial onboarding period.
Company Name | Chegg |
---|---|
Role | Subject Matter Expert - Data Analytics (AI) |
Location | as per business needs |
Salary | As per Company norms |
Job Type | Full time |
Responsibilities
- Execute all core activities (Grading, Live Chat, Quality Assurance, Live Lessons & Weekly Video Tutoring) adhering to established guidelines and achieving a QA score of 80% or higher.
- • Consistently deliver high-quality content (validated by QA scores) in grading and live chat interactions.
- • Conduct thorough reviews of expert content (Mentor Sessions) based on the most up-to-date guidelines and procedures.
- • Proactively acquire new skills, learn new software and core subjects, and actively participate in relevant projects as needed.
- • Successfully handle complex tasks across all activities, ensuring consistent high-quality content delivery.
- • Offer valuable suggestions and propose revisions to activity guidelines or process documentation.
- • Critically review content from external sources, encompassing various difficulty levels, and provide detailed feedback.
- • Identify subject and process weaknesses among MNEs (Mentor-in-training) on the team and report these findings to the Lead.
- • Address inquiries from external experts (MNEs).
- • Furnish on-demand video support to students.
- • Actively participate in community support initiatives, providing assistance to students and resolving their inquiries.
- • Conduct Q&A sessions as required to foster student understanding and engagement.
- • Provide comprehensive training to MNEs and monitor their progress throughout their first 90-day onboarding period.
- • Offer ongoing support and guidance to MNEs in their daily tasks.
- • Research and curate new tools and technologies relevant to the assigned subjects.
- • Propose additions or corrections to the existing curriculum.
- • Recommend new courses based on current market demands.
- • Analyze incoming chat and grading volume and suggest optimal redistribution of work shifts as necessary.
- • Prepare initial reports detailing SME grading contributions and live chat effectiveness.
- Secondary Responsibilities:
- • Conduct a thorough analysis of graded checkpoints, chats, and video support sessions, evaluating them against predefined standards.
- • Present findings and recommendations in a well-structured plan designed to improve future processes.
Education Qualification
- • A minimum of 3 years of relevant industry experience is recommended, supported by a portfolio showcasing relevant skills. Experience in the EdTech sector is a significant advantage.
- • Exceptional communication skills are essential for effectively delivering live lessons to students in the US. The ability to communicate clearly and concisely, both verbally and in writing, is paramount.
Skills
- • Exceptional communication skills are critical for successfully conducting live lessons for US-based students. This includes clear articulation, active listening, and the ability to adapt communication style to suit diverse learners.
- • Demonstrated proficiency in facilitating sessions using Zoom or similar online platforms is mandatory. This includes familiarity with the software's features and the ability to troubleshoot technical issues effectively.
- • Possess diverse and in-depth subject matter expertise, supported by the appropriate academic qualifications.
- • A solid understanding of subject-specific software and tools is essential for efficient task completion.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
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