Phonepe is hiring for Operations Associate, VKYC | Apply now

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Role :Operations Associate, VKYC

Location :Bengaluru

About the company and role

Phonepe is a leading company committed to Company’s mission or purpose. We are seeking a highly motivated Operations Associate, VKYC to join our team in Bengaluru. In this role, you will be responsible for described the primary responsibilities below please have a look. We are looking for individuals with a strong background in Relevant skills or experience mentioned bellow, excellent problem-solving abilities, and a passion for Industry/Fied. If you are a talented and dedicated professional who thrives in a fast-paced environment, we encourage you to apply.

Job Description

PhonePe, India's leading digital payments platform, boasts an impressive user base of 50 crore (500 million) registered users and 3.7 crore (37 million) merchants, achieving near-total national coverage (99% of postal codes). Building on its digital payments dominance, PhonePe has strategically expanded into diverse financial services, including insurance, mutual funds, stockbroking, and lending. Furthermore, the company has ventured into complementary tech-enabled businesses like Pincode (a hyperlocal shopping platform) and the Indus App Store, India's first localized app store. The PhonePe Group encompasses a collection of businesses united by a common vision: to empower every Indian citizen with equal opportunities for advancement by facilitating seamless financial transactions and access to essential services.

Company Name Phonepe
Role Operations Associate, VKYC
Location Bengaluru
Salary As per Company norms
Job Type Full time

Responsibilities

  • We are seeking highly motivated specialists to join our VKYC (Video KYC) team. As a VKYC specialist, your core responsibility will be conducting video KYC procedures for our customers, ensuring a consistently positive and efficient experience. You will actively seek innovative ways to enhance customer satisfaction throughout the process.
  • Specific responsibilities in this role include: providing comprehensive support for the completion of Video KYC procedures; maintaining unwavering integrity and prioritizing customer needs in all interactions; handling video call-based cases; adhering to established process guidelines; fostering trust and rapport with customers through effective communication; consistently meeting hourly and daily productivity targets; effectively utilizing internal processes and resources to resolve issues; proposing process improvements to optimize efficiency.

Education Qualification

  • Open to all applicants.

Skills

  • Candidates must possess excellent written and verbal communication skills, a strong aptitude for learning, and exceptional active listening skills with the ability to effectively handle objections. A customer-centric approach, adaptability, and responsiveness to diverse situations are essential. Teamwork, flexibility, and receptiveness to feedback are highly valued. The ideal candidate will demonstrate strong multitasking, prioritization, and time management abilities. Fluency in English and Hindi is mandatory. A graduation degree (10+2+3) is required. 0-1 year of experience in a customer-facing role is preferred. Multilingual skills (spoken and written) in South Indian languages are highly desirable.

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How to Apply

  1. Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
  2. Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
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